Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

System Integration Officer

Job Purpose:

To design, develop, implement, and maintain system integration solutions that enable seamless interoperability between the banking applications, digital channels, third-party systems, and external platforms. The System Integration Officer applies technical expertise in integration technologies, APIs, and middleware platforms to deliver reliable, secure, and high-performing integration solutions, supporting the Bank’s operational efficiency and digital banking objectives.

Key Responsibilities:

Integration Development & Implementation

• Design, develop, and implement integration solutions using the Bank’s integration platforms (ESB, SOA, REST APIs, and Microservices).
• Build and configure API connections, message routing, data transformation, and orchestration workflows on assigned integration projects.
• Develop and maintain integration specifications, API contracts, and technical documentation for all assigned integrations.
• Participate in technical design reviews and ensure integration solutions comply with Enterprise Architecture standards.
• Implement integrations in line with the Bank’s CI/CD pipeline and version control standards.
• Conduct unit testing of integration components before handover to QA for formal testing.

Integration Support & Maintenance

• Monitor integration platform performance and availability, proactively identifying and resolving issues before they impact banking operations.
• Provide Level 2 support for integration-related incidents, diagnosing and resolving failures within agreed SLAs.
• Maintain and patch integration middleware, API gateways, and message brokers in line with vendor recommendations.
• Perform regular housekeeping of integration queues, logs, and monitoring dashboards.
• Escalate complex or unresolved integration issues to the System Integrations Manager.

Testing & Quality Assurance

• Develop and execute integration test plans, including end-to-end integration tests, regression tests, and performance tests.
• Collaborate with the QA & Testing team to support formal system and UAT testing of integration solutions.
• Identify, log, and resolve integration defects, ensuring zero critical defects are promoted to production.
• Participate in post-deployment verification to confirm integration solutions are performing as expected in production.

Security, Compliance & Documentation

• Ensure all integration solutions incorporate appropriate security controls including authentication, authorisation, encryption, and audit logging.
• Maintain comprehensive and up-to-date integration documentation including architecture diagrams, API specifications, and runbooks.
• Ensure integrations comply with CBK technology regulations, the Bank’s ICT policies, and information security standards.
• Contribute to DR planning and testing for critical integration systems.

Continuous Improvement & Innovation

• Monitor emerging integration technologies and best practices, recommending improvements to the System Integrations Manager.
• Participate in Proof-of-Concept exercises for new integration tools or approaches.
• Contribute to automation of integration deployment and monitoring tasks.
• Participate in team knowledge-sharing and professional development activities

Academic & Professional Qualifications

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
• Integration or middleware certification (e.g., MuleSoft Certified Developer, IBM Integration certification, WSO2 certification) is an added advantage.
• Java or .NET development certification is an added advantage.
• ITIL Foundation certification is an added advantage.

Experience Requirements

• Minimum 2–4 years’ experience in system integration, API development, or middleware development.
• Demonstrated experience in designing and implementing integration solutions using ESB, SOA, or API platforms.
• Experience in REST and SOAP API development and management.
• Experience in integration testing and defect resolution.
• Working experience in a banking or financial services environment is an added advantage.

• Design, develop, and implement integration solutions using the Bank’s integration platforms (ESB, SOA, REST APIs, and Microservices).
• Build and configure API connections, message routing, data transformation, and orchestration workflows on assigned integration projects.
• Develop and maintain integration specifications, API contracts, and technical documentation for all assigned integrations.
• Participate in technical design reviews and ensure integration solutions comply with Enterprise Architecture standards.
• Implement integrations in line with the Bank’s CI/CD pipeline and version control standards.
• Conduct unit testing of integration components before handover to QA for formal testing.
• Monitor integration platform performance and availability, proactively identifying and resolving issues before they impact banking operations.
• Provide Level 2 support for integration-related incidents, diagnosing and resolving failures within agreed SLAs.
• Maintain and patch integration middleware, API gateways, and message brokers in line with vendor recommendations.
• Perform regular housekeeping of integration queues, logs, and monitoring dashboards.
• Escalate complex or unresolved integration issues to the System Integrations Manager.
• Develop and execute integration test plans, including end-to-end integration tests, regression tests, and performance tests.
• Collaborate with the QA & Testing team to support formal system and UAT testing of integration solutions.
• Identify, log, and resolve integration defects, ensuring zero critical defects are promoted to production.
• Participate in post-deployment verification to confirm integration solutions are performing as expected in production.
• Ensure all integration solutions incorporate appropriate security controls including authentication, authorisation, encryption, and audit logging.
• Maintain comprehensive and up-to-date integration documentation including architecture diagrams, API specifications, and runbooks.
• Ensure integrations comply with CBK technology regulations, the Bank’s ICT policies, and information security standards.
• Contribute to DR planning and testing for critical integration systems.
• Monitor emerging integration technologies and best practices, recommending improvements to the System Integrations Manager.
• Participate in Proof-of-Concept exercises for new integration tools or approaches.
• Contribute to automation of integration deployment and monitoring tasks.
• Participate in team knowledge-sharing and professional development activities

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (required).
• Integration or middleware certification (e.g., MuleSoft Certified Developer, IBM Integration certification, WSO2 certification) is an added advantage.
• Java or .NET development certification is an added advantage.
• ITIL Foundation certification is an added advantage.