CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

PRIMARY RESPONSIBILITIES:

• Provide daily leadership, coaching, and performance management to a team of Marketing Executives to drive revenue growth and deliver world-class retail service.
• Conduct regular field visits with team members, offering on-the-ground support, mentorship, and feedback.
• Train the team on insurance products, customer onboarding processes, and sales techniques.
• Monitor and manage daily sales activities and productivity, including SME production tracking.
• Ensure full compliance with company policies and regulatory guidelines in all retail acquisitions.
• Oversee follow-up on policy renewals and premium debt collections from both retail and SME clients under the team’s portfolio.
• Plan and execute market activations and sales storms in targeted locations to generate qualified leads.
• Conduct regular client visits to strengthen relationships and enhance customer retention.
• Compile and submit accurate weekly and monthly performance reports for the team.
• Carry out any other duties as assigned from time to time.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Experience Required:

Required years of experience

Up to two (2) years’ relevant experience.

• Provide daily leadership, coaching, and performance management to a team of Marketing Executives to drive revenue growth and deliver world-class retail service.
• Conduct regular field visits with team members, offering on-the-ground support, mentorship, and feedback.
• Train the team on insurance products, customer onboarding processes, and sales techniques.
• Monitor and manage daily sales activities and productivity, including SME production tracking.
• Ensure full compliance with company policies and regulatory guidelines in all retail acquisitions.
• Oversee follow-up on policy renewals and premium debt collections from both retail and SME clients under the team’s portfolio.
• Plan and execute market activations and sales storms in targeted locations to generate qualified leads.
• Conduct regular client visits to strengthen relationships and enhance customer retention.
• Compile and submit accurate weekly and monthly performance reports for the team.
• Carry out any other duties as assigned from time to time.

• Leadership
• Coaching
• Performance Management
• Sales Techniques
• Customer Relationship Management
• Reporting
• Market Activation Planning
• Compliance Management

• Bachelor’s degree in a related field
• Certificate of Proficiency