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Vacancy title:
Team Leader- Retail Claims and Benefits
[Type: FULL_TIME, Industry: Financial Services, Category: Management, Insurance, Team leader]
Jobs at:
Old Mutual
Deadline of this Job:
Tuesday, December 2 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, November 20 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Team Leader – Retail Claims is responsible for overseeing the end-to-end processing of retail life claims, ensuring timely adjudication, regulatory compliance, leading and motivating a team and high levels of customer satisfaction. The role provides technical guidance, quality control, and performance oversight to claims officers, while also handling escalated or complex claims directly. The position plays a key role in upholding trust in the claims process and strengthening customer loyalty.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
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