Background

The Team Leader – Super Dealer Network is responsible for driving performance, discipline, and growth across EcoSafi’s Super Dealer ecosystem within an assigned branch or region.

This role focuses on leading field teams, ensuring strong Super Dealer performance, maintaining stock and portfolio integrity, and delivering branch-level targets. The Team Leader works through Super Dealer Relations Officers to ensure consistent execution, market expansion, and high service standards at scale.

Key Responsibilities

Super Dealer Network Performance

• Own overall performance of the Super Dealer network within the assigned region.
• Drive growth in active and earning stoves, reorders, and customer retention.
• Monitor performance trends and implement corrective actions where needed.

Team Leadership & Coaching

• Lead, coach, and support field teams responsible for Super Dealer engagement.
• Set clear targets, expectations, and accountability for team members.
• Conduct regular performance reviews and provide structured feedback

Target Ownership

• Deliver all branch-level targets as set by the business.
• Translate regional goals into clear team and individual performance targets.
• Track performance daily, weekly, and monthly, and intervene early when targets are at risk.

Portfolio Health & Customer Protection

• Provide oversight of portfolio health across Super Dealers.
• Ensure continuity of service and positive customer experience across the region.
• Monitor churn risks, reorder gaps, and service disruptions.

Stock Management & Risk Control

• Ensure strong stock governance across Super Dealer outlets.
• Review stock audits, reconciliations, and variance reports.
• Work closely with logistics and warehouse teams to ensure consistent product availability.

Field Execution & Quality Assurance

• Ensure structured route planning and effective territory coverage.
• Conduct joint field visits to assess execution quality and adherence to SOPs.
• Promote standardised processes and best practices across the region.

Market Development & Expansion

• Support expansion of the Super Dealer network in high-potential zones.
• Guide local marketing and activation activities to drive growth.
• Gather market intelligence and competitor insights to inform strategy.

Cross-Functional Collaboration

• Collaborate closely with logistics, call centre, technical, training, and operations teams.
• Resolve regional operational challenges efficiently and proactively.

Reporting & Compliance

• Produce accurate and timely performance reports.
• Analyse data and provide actionable insights to management.
• Ensure compliance with company policies, SOPs, and ethical standards.

Qualifications

• Diploma or Bachelor’s qualification in Business, Sales, Marketing, Operations, or a related field.
• Proven experience leading sales teams, dealer networks, or field operations.
• Experience managing performance targets and multi-location teams is an advantage.

• Own overall performance of the Super Dealer network within the assigned region.
• Drive growth in active and earning stoves, reorders, and customer retention.
• Monitor performance trends and implement corrective actions where needed.
• Lead, coach, and support field teams responsible for Super Dealer engagement.
• Set clear targets, expectations, and accountability for team members.
• Conduct regular performance reviews and provide structured feedback
• Deliver all branch-level targets as set by the business.
• Translate regional goals into clear team and individual performance targets.
• Track performance daily, weekly, and monthly, and intervene early when targets are at risk.
• Provide oversight of portfolio health across Super Dealers.
• Ensure continuity of service and positive customer experience across the region.
• Monitor churn risks, reorder gaps, and service disruptions.
• Ensure strong stock governance across Super Dealer outlets.
• Review stock audits, reconciliations, and variance reports.
• Work closely with logistics and warehouse teams to ensure consistent product availability.
• Ensure structured route planning and effective territory coverage.
• Conduct joint field visits to assess execution quality and adherence to SOPs.
• Promote standardised processes and best practices across the region.
• Support expansion of the Super Dealer network in high-potential zones.
• Guide local marketing and activation activities to drive growth.
• Gather market intelligence and competitor insights to inform strategy.
• Collaborate closely with logistics, call centre, technical, training, and operations teams.
• Resolve regional operational challenges efficiently and proactively.
• Produce accurate and timely performance reports.
• Analyse data and provide actionable insights to management.
• Ensure compliance with company policies, SOPs, and ethical standards.

• Sales team leadership
• Dealer network management
• Field operations management
• Performance target management
• Multi-location team management
• Coaching and support
• Setting targets and expectations
• Performance reviews
• Structured feedback
• Branch-level target delivery
• Portfolio health oversight
• Customer experience management
• Stock governance
• Stock audits and reconciliation
• Route planning
• Territory coverage
• Joint field visits
• Standardised processes
• Market development
• Market intelligence gathering
• Competitor analysis
• Cross-functional collaboration
• Operational challenge resolution
• Performance reporting
• Data analysis
• Compliance with policies and SOPs

• Diploma or Bachelor’s qualification in Business, Sales, Marketing, Operations, or a related field.
• Proven experience leading sales teams, dealer networks, or field operations.
• Experience managing performance targets and multi-location teams is an advantage.