Background

Population Services Kenya (PSK) is a not-for-profit organization committed to providing access to quality reproductive health and family planning services and products. PSK is a member of the Population Services International (PSI) network.

PSK is seeking to recruit a qualified, experienced, and self-motivated individual to fill the position of Technical Assistant, Franchise Quality Assurance (QA).

Responsibilities

The Technical Assistant, Franchise Quality Assurance (QA) will be responsible for the following:

• Support the Franchise QA Manager in implementing and monitoring quality assurance standards across all PSK franchises.
• Conduct regular site visits and assessments to ensure compliance with QA protocols.
• Identify areas of non-compliance and recommend corrective actions.
• Assist in training franchise staff on QA procedures and best practices.
• Maintain accurate records of QA assessments and activities.
• Contribute to the development and improvement of QA tools and guidelines.
• Provide technical support to franchises on quality-related issues.

Qualifications

The ideal candidate will possess the following qualifications:

• Diploma or Bachelor's degree in a relevant field such as Public Health, Nursing, Pharmacy, or a related discipline.
• At least 1-2 years of experience in quality assurance, preferably within the healthcare or family planning sector.
• Knowledge of quality assurance principles and practices.
• Familiarity with reproductive health services and products.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Willingness to travel within Kenya.

• Support the Franchise QA Manager in implementing and monitoring quality assurance standards across all PSK franchises.
• Conduct regular site visits and assessments to ensure compliance with QA protocols.
• Identify areas of non-compliance and recommend corrective actions.
• Assist in training franchise staff on QA procedures and best practices.
• Maintain accurate records of QA assessments and activities.
• Contribute to the development and improvement of QA tools and guidelines.
• Provide technical support to franchises on quality-related issues.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

• Diploma or Bachelor's degree in a relevant field such as Public Health, Nursing, Pharmacy, or a related discipline.
• Knowledge of quality assurance principles and practices.
• Familiarity with reproductive health services and products.