Xemay Enterprises Ltd is a professional ICT integrator providing end-to-end digital infrastructure, systems integration, and end user computing solutions to organizations across Kenya and the African region.

Purpose of the role

To design, install, configure, commission, maintain and troubleshoot telecommunications systems and infrastructure to ensure reliable voice, data, video and wireless communication services. The Telecommunications technician is responsible for delivering efficient, secure, scalable and high-performance communication solutions that meet customer requirements and organizational objectives. The role involves conducting site surveys, developing technical designs, implementing telecommunications infrastructure, integrating communication systems, and providing technical support to customers

Site Surveys and Technical Assessment

• Conduct site surveys to assess customer needs and existing telecommunications infrastructure.
• Evaluate equipment locations, cable routes, power and network requirements.
• Identify infrastructure gaps and recommend suitable solutions.

CCTV System Design and Planning

• Design telecommunications networks and communication systems.
• Prepare technical drawings, network diagrams, equipment layouts and BOQs.
• Plan fibre-optic, wireless, IP telephony and transmission solutions.
• Ensure designs are reliable, scalable and cost-effective.

Infrastructure Installation

• Install and configure telecommunications equipment and infrastructure.
• Implement fibre-optic links, wireless systems, antennas and cabling.
• Install racks, cabinets, patch panels and distribution frames.
• Ensure installations meet approved designs and safety standards.

Network Configuration and Integration

• Configure routers, switches, gateways, modems and transmission equipment.
• Set up IP addressing, routing, VLANs and communication protocols.
• Configure VoIP, SIP and IP telephony systems.
• Integrate telecommunications systems with existing ICT networks.

Testing and Commissioning

• Conduct equipment, signal, connectivity and link performance tests.
• Test fibre-optic and wireless links using appropriate tools.
• Verify voice and data communication quality.
• Resolve faults and prepare commissioning reports.

Maintenance and Technical Support

• Perform preventive and corrective maintenance.
• Troubleshoot transmission, connectivity, signal and equipment faults.
• Monitor system performance and recommend upgrades.
• Respond to customer support requests and resolve technical issues.

Experience:

• 2–4 years of experience in PABX installations, telecommunications systems, network infrastructure or technical support.
• Practical experience in installing, configuring, testing, maintaining and troubleshooting telecommunications equipment.
• Experience with fibre-optic systems, wireless links, IP networking, IP telephony, routers and switches.
• Ability to conduct site surveys, system integration, commissioning and technical documentation.
• Experience in enterprise, ISP or corporate telecommunications projects is an added advantage.
• Ability to coordinate with clients, vendors, contractors and service providers.

• Conduct site surveys to assess customer needs and existing telecommunications infrastructure.
• Evaluate equipment locations, cable routes, power and network requirements.
• Identify infrastructure gaps and recommend suitable solutions.
• Design telecommunications networks and communication systems.
• Prepare technical drawings, network diagrams, equipment layouts and BOQs.
• Plan fibre-optic, wireless, IP telephony and transmission solutions.
• Ensure designs are reliable, scalable and cost-effective.
• Install and configure telecommunications equipment and infrastructure.
• Implement fibre-optic links, wireless systems, antennas and cabling.
• Install racks, cabinets, patch panels and distribution frames.
• Ensure installations meet approved designs and safety standards.
• Configure routers, switches, gateways, modems and transmission equipment.
• Set up IP addressing, routing, VLANs and communication protocols.
• Configure VoIP, SIP and IP telephony systems.
• Integrate telecommunications systems with existing ICT networks.
• Conduct equipment, signal, connectivity and link performance tests.
• Test fibre-optic and wireless links using appropriate tools.
• Verify voice and data communication quality.
• Resolve faults and prepare commissioning reports.
• Perform preventive and corrective maintenance.
• Troubleshoot transmission, connectivity, signal and equipment faults.
• Monitor system performance and recommend upgrades.
• Respond to customer support requests and resolve technical issues.

• PABX installations
• telecommunications systems
• network infrastructure
• technical support
• installing telecommunications equipment
• configuring telecommunications equipment
• testing telecommunications equipment
• maintaining telecommunications equipment
• troubleshooting telecommunications equipment
• fibre-optic systems
• wireless links
• IP networking
• IP telephony
• routers
• switches
• site surveys
• system integration
• commissioning
• technical documentation
• enterprise telecommunications projects
• ISP telecommunications projects
• corporate telecommunications projects
• coordinating with clients
• coordinating with vendors
• coordinating with contractors
• coordinating with service providers

• BA/BSc/HND