Job summary

We are seeking a results-driven and customer-focused Telesales Agent to join our team. The successful candidate will be responsible for generating sales over the phone, maintaining strong customer relationships, and achieving set sales targets. This role requires excellent communication skills, resilience, and a strong understanding of sales techni

Job descriptions & requirements

Key Responsibilities

• Conduct outbound calls to prospective and existing customers to promote products and services.
• Handle inbound inquiries, providing accurate information and converting leads into sales.
• Meet and exceed daily, weekly, and monthly sales targets.
• Maintain a thorough understanding of company products, services, and promotions.
• Build and maintain strong customer relationships to encourage repeat business.
• Accurately record customer interactions, transactions, and feedback in the CRM system.
• Follow up on leads and previous interactions to close sales opportunities.
• Address customer concerns professionally and escalate issues when necessary.
• Collaborate with team members and supervisors to improve sales strategies and performance.
• Adhere to company policies, procedures, and compliance standards.

Mandatory Requirements

• Diploma or Degree in Sales and Marketing or a related field
• Minimum of 2 years’ experience working in a call centre environment, preferably in a telesales.

Qualifications

• Proven track record of achieving or exceeding sales targets.
• Experience using CRM systems and call centre software.
• Strong understanding of sales principles and customer engagement techniques.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer literacy (MS Office, data entry, email communication).

• Conduct outbound calls to prospective and existing customers to promote products and services.
• Handle inbound inquiries, providing accurate information and converting leads into sales.
• Meet and exceed daily, weekly, and monthly sales targets.
• Maintain a thorough understanding of company products, services, and promotions.
• Build and maintain strong customer relationships to encourage repeat business.
• Accurately record customer interactions, transactions, and feedback in the CRM system.
• Follow up on leads and previous interactions to close sales opportunities.
• Address customer concerns professionally and escalate issues when necessary.
• Collaborate with team members and supervisors to improve sales strategies and performance.
• Adhere to company policies, procedures, and compliance standards.

• Proven track record of achieving or exceeding sales targets.
• Experience using CRM systems and call centre software.
• Strong understanding of sales principles and customer engagement techniques.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer literacy (MS Office, data entry, email communication).

• Diploma or Degree in Sales and Marketing or a related field
• Minimum of 2 years’ experience working in a call centre environment, preferably in a telesales.