Role Summary

The Telesales Representative is responsible for generating sales through outbound calls, managing customer inquiries, and contributing to Company's growth by promoting genuine Isuzu spare parts. This role is key in building long-lasting relationships with customers, providing accurate product information, and converting leads into sales.

About The Company

Accurex is a HR Consulting company with focus on enabling Startups, Private, NGOs, and Tech-driven enterprises to address their HR needs through one-stop beskope recruitment, onboarding, training, contract and performance management, coaching, upto retirement/separation. This is made possible through our robust HRMIS and our team of dedicated experts.

• Make outbound calls to prospective and existing customers.
• Qualify and follow up on leads to maximize sales conversion.
• Provide product information and create customized sales solutions based on customer needs.
• Achieve daily, weekly, and monthly sales targets.
• Develop and maintain strong relationships with new and existing clients.
• Provide excellent customer service, ensuring customer satisfaction.
• Address customer inquiries regarding products, services, and availability.
• Upsell and cross-sell related products to increase order value.
• Maintain accurate and up-to-date customer records in the Odoo system.
• Prepare daily, weekly, and monthly sales reports, tracking performance against targets.
• Identify trends, customer preferences, and feedback to optimize sales strategies.
• Stay informed on all product features, benefits, and technical specifications for Isuzu spare parts.
• Attend training sessions to improve product knowledge and telesales techniques.
• Communicate updates on new products and promotions to customers effectively.
• Work closely with the Sales and Logistics teams to ensure timely order fulfillment.
• Coordinate with customer support to resolve any issues or discrepancies in orders.
• Participate in team meetings to discuss sales strategies, challenges, and opportunities.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Address any complaints or concerns promptly, ensuring a positive customer experience.
• Utilize customer feedback to continuously improve service and sales tactics.

• Sales Acumen
• Customer Focus
• Customer service orientation
• customer care
• Effective customer relations skills.
• sales
• Sales management
• Sales and negotiation
• Communication and Influence
• Attention to detail
• Professional and friendly demeanor
• Time management skills
• proactive
• ability to work under low supervision or no supervision
• good communication skills
• strong interpersonal skills
• attention to detail
• Attention to Detail & Accuracy

• Minimum of a Diploma in Sales, Business Administration, or related field.
• 2-3 years of experience in telesales, customer service, or a similar role.
• Knowledge of automotive parts or experience in a similar industry is an added advantage.
• Strong communication skills with the ability to persuade and negotiate effectively.
• Proficiency in MS Office and CRM software.