Background

Choice Microfinance Bank is a community based microfinance bank headquartered in Rongai, Kajiado County, Kenya. We offer a full range of Microfinance banking and financial services with a level of personalized service that we hope will exceed your expectations. Please come visit us and we will tailor our services to meet your specific financial needs.

Role Description

This is a full-time, on-site role for a Telesales Representative based in Nairobi. The Telesales Representative will be responsible for reaching out to potential customers to promote and sell the bank's financial solutions. Key responsibilities include engaging with customers, answering inquiries, providing exceptional customer support, and achieving sales targets. Additionally, the role involves maintaining call records, resolving customer concerns, and collaborating with the sales team to optimize results.

Qualifications

Strong Communication and Customer Service skills to effectively engage with customers

Proficiency in Customer Support and Sales to address inquiries and achieve sales objectives

Ability to assist in Training to support team members and enhance services

Goal-oriented mindset with excellent problem-solving abilities

Experience in telesales or banking is a plus

Bachelor’s degree or diploma in Business, Marketing, or a related field is preferred

• Reaching out to potential customers to promote and sell the bank's financial solutions.
• Engaging with customers.
• Answering inquiries.
• Providing exceptional customer support.
• Achieving sales targets.
• Maintaining call records.
• Resolving customer concerns.
• Collaborating with the sales team to optimize results.

• Strong Communication skills
• Customer Service skills
• Proficiency in Customer Support
• Proficiency in Sales
• Ability to assist in Training
• Goal-oriented mindset
• Excellent problem-solving abilities

• Experience in telesales or banking is a plus
• Bachelor’s degree or diploma in Business, Marketing, or a related field is preferred