Background information about the job or company

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinker...

The Test Administrator plays a critical role in delivering a secure, professional, and welcoming exam environment for all test‑taking candidates. This position is responsible for ensuring exam integrity while providing an excellent customer experience. The role offers a great opportunity to join a diverse, professional team and to support candidates during an important milestone in their careers.

Working Environment

Quiet, controlled testing environment

Requires the ability to sit for extended periods

Involves close monitoring and occasional walking/escorting of candidates

• Welcome, greet, and check in customers and test‑taking candidates in a professional and friendly manner
• Verify candidate identity through approved personal identification documents
• Clearly explain exam testing processes, rules, and procedures to candidates
• Proctor / invigilate candidates during examinations to ensure compliance with all testing security requirements
• Maintain strict adherence to exam security procedures, company policies, and professional standards
• Monitor candidates closely for restricted or suspicious behavior, paying attention to detail from a distance
• Troubleshoot and escalate technical issues by working with internal departments (e.g., IT support) when required
• Escort candidates to and from the testing room as needed
• Perform basic housekeeping duties, including vacuuming floors and sanitizing keyboards and workstations

• Friendly, professional, and customer‑focused approach
• Strong attention to detail with the ability to follow procedures precisely
• Flexibility to work different days and shifts, including early mornings, evenings, and weekends
• Comfortable working independently and as part of a team
• Working knowledge of Microsoft Office (Word, Excel, Outlook)

• School‑level qualifications in English and Mathematics
• Previous customer service experience (preferably 3-5 years)
• Experience in a regulated, secure, or compliance‑driven environment