Bobu Africa ventures with you into Africa's hidden gems, tailoring not only journeys, but unforgettable and fulfilling experiences for you. We focus on giving you life affirming and intimately designed experiences throughout Africa.

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Tour Reservations

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 - 3 years

Location

Nairobi

Job Field

Travels & Tours

Qualifications

• Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
• 1-3 years of experience in reservations for a safari tour company and tour operations.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with booking systems. Attention to deatail, multitasking ability, and customer-first approach.
• Knowledge of East Africa destinations is a plus.

Key Responsibilities

• Process and confirm reservations for flights, hotels, and activities.
• Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
• Issue hotel vouchers, itineraries, quotations, invoices, and booking confirmations.
• Assist the sales team in creating itineraries based on client needs.
• Address booking changes, cancellations, special requests, and emergency support.
• Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
• Keep up-to-date digital and physical files for all reservations and related documents.
• Monitor service standards, gather feedback, and help improve the process.
• Support training of interns and team members; attend FAM trips and share destination insights.

Check how your CV aligns with this job

• Process and confirm reservations for flights, hotels, and activities.
• Liaise with hotels, airlines, and service providers to ensure availability and smooth delivery.
• Issue hotel vouchers, itineraries, quotations, invoices, and booking confirmations.
• Assist the sales team in creating itineraries based on client needs.
• Address booking changes, cancellations, special requests, and emergency support.
• Collaborate with Sales, Operations, and Finance teams to align bookings with company processes.
• Keep up-to-date digital and physical files for all reservations and related documents.
• Monitor service standards, gather feedback, and help improve the process.
• Support training of interns and team members; attend FAM trips and share destination insights.

• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with booking systems.
• Attention to detail, multitasking ability, and customer-first approach.

• Bachelor's degree or Diploma in Tourism, Hospitality, or a related field.
• 1-3 years of experience in reservations for a safari tour company and tour operations.
• Knowledge of East Africa destinations is a plus.