About Wasoko:

Wasoko is one of East Africa’s fastest-growing retail-tech and distribution companies, transforming how underserved general-trade retailers access essential goods. We buy directly from suppliers and deliver a full portfolio of commodities and non-commodities through our app — making restocking simple, reliable, and efficient. As the market leader in Kenya, we continue to reshape how the informal retail ecosystem operates.

Role Overview:

The role is responsible for managing and optimizing daily delivery operations to ensure efficient, timely, and accurate order fulfilment. This includes coordinating dispatch, supervising drivers and fleet performance, resolving real-time delivery issues, and collaborating with internal teams to maintain high service standards, operational efficiency, and customer satisfaction.

Key Responsibilities

• Order & Dispatch Management: Oversee order scheduling, dispatching, and routing to achieve 100% same-day delivery, including proactive fleet capacity planning.
• Route Optimization: Plan, review, and optimize delivery routes daily to improve efficiency, reduce fuel consumption, and resolve failed deliveries promptly.
• Driver & Fleet Oversight: Monitor vehicle status, driver attendance, performance, and ensure proper coaching, training, and compliance with safety and transport regulations.
• Real-Time Operations Support: Maintain constant communication with drivers and resolve in-route issues such as delays, breakdowns, or route deviations.
• Cross-Functional Coordination: Work closely with warehouse, fulfilment, customer service, and operations teams to ensure seamless dispatch, 100% order fulfilment, and high stock accuracy.
• Customer & Stakeholder Communication: Respond promptly to customer and client inquiries regarding delivery schedules and shipment status.
• Reporting & Continuous Improvement: Maintain accurate transport records, update systems daily, conduct driver debriefs, track performance metrics, and drive ongoing operational improvements.

Required Qualifications & Experience:

• 1–2 years of relevant experience in transport coordination, dispatch, or last-mile delivery operations.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Management, or a related field.
• Strong understanding of route planning, fleet management, and transport management systems.
• Knowledge of safety standards and transport regulations, with experience supervising drivers or 3PL teams.
• Strong organizational, problem-solving, and communication skills.
• Ability to work efficiently and independently in a fast-paced environment.

• Oversee order scheduling, dispatching, and routing to achieve 100% same-day delivery, including proactive fleet capacity planning.
• Plan, review, and optimize delivery routes daily to improve efficiency, reduce fuel consumption, and resolve failed deliveries promptly.
• Monitor vehicle status, driver attendance, performance, and ensure proper coaching, training, and compliance with safety and transport regulations.
• Maintain constant communication with drivers and resolve in-route issues such as delays, breakdowns, or route deviations.
• Work closely with warehouse, fulfilment, customer service, and operations teams to ensure seamless dispatch, 100% order fulfilment, and high stock accuracy.
• Respond promptly to customer and client inquiries regarding delivery schedules and shipment status.
• Maintain accurate transport records, update systems daily, conduct driver debriefs, track performance metrics, and drive ongoing operational improvements.

• Strong organizational skills
• Problem-solving skills
• Communication skills
• Ability to work efficiently and independently in a fast-paced environment
• Route planning
• Fleet management
• Transport management systems
• Knowledge of safety standards and transport regulations
• Supervising drivers or 3PL teams

• 1–2 years of relevant experience in transport coordination, dispatch, or last-mile delivery operations.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Management, or a related field.
• Strong understanding of route planning, fleet management, and transport management systems.
• Knowledge of safety standards and transport regulations, with experience supervising drivers or 3PL teams.
• Strong organizational, problem-solving, and communication skills.
• Ability to work efficiently and independently in a fast-paced environment.