Job Purpose

Reporting to the Transport Operations Team Leader, the job holder will be responsible for coordinating transport and logistics operations by ensuring efficient fleet utilization, timely cargo movement, effective driver management, customer service excellence, and compliance with safety and operational standards while supporting the achievement of divisional service delivery and profitability objectives.

Responsibilities:

• Coordinate daily transport operations, including fleet scheduling, dispatch, route planning, and resource allocation to ensure efficient service delivery.
• Monitor transport activities to ensure compliance with customer requirements, operational plans, and contractual obligations.
• Liaise with customers, service providers, and internal stakeholders to ensure seamless transport operations and timely resolution of operational issues.
• Monitor fleet utilization, vehicle turnaround times, trip performance, and driver productivity to maximize operational efficiency.
• Maintain accurate transport operational records and analyze performance data to support decision-making and continuous improvement.
• Ensure compliance with transport regulations, safety standards, company policies, and customer requirements.
• Coordinate incident reporting, investigations, and implementation of corrective actions to minimize operational risks.
• Work closely with Workshop and Procurement teams to ensure fleet availability through timely maintenance, repairs, and spare parts support.
• Support fuel management, vehicle inspections, licensing, and statutory compliance requirements.
• Prepare transport operations, fleet performance, and customer service reports for management review.
• Monitor service delivery performance against agreed targets and recommend operational improvements.
• Drive initiatives aimed at improving fleet utilization, turnaround time, customer satisfaction, safety performance, and overall operational efficiency

Education, Professional Qualifications & Work experience

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration, or related field.
• Professional qualification in Logistics, Transport, Fleet Management, or Supply Chain Management will be an added advantage.
• Minimum four (4) years' experience in transport operations, fleet management, logistics coordination, or a similar role.
• Experience in containerized transport, clearing and forwarding logistics, or fleet operations is desirable.
• Experience in logistics, transport, clearing & forwarding, or warehousing operations will be an added advantage.
• KCSE Minimum C (plain)

Skills & Competencies

• Strong analytical, problem-solving, and decision-making skills.
• Strong transport planning, fleet coordination, and operational management skills.
• Knowledge of fleet utilization, transport regulations, and safety management practices.
• Effective communication, interpersonal, and stakeholder management skills.
• Strong customer service and relationship management skills.
• Proficiency in transport management systems, GPS tracking platforms, and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity, professionalism, and accountability.

• Coordinate daily transport operations, including fleet scheduling, dispatch, route planning, and resource allocation to ensure efficient service delivery.
• Monitor transport activities to ensure compliance with customer requirements, operational plans, and contractual obligations.
• Liaise with customers, service providers, and internal stakeholders to ensure seamless transport operations and timely resolution of operational issues.
• Monitor fleet utilization, vehicle turnaround times, trip performance, and driver productivity to maximize operational efficiency.
• Maintain accurate transport operational records and analyze performance data to support decision-making and continuous improvement.
• Ensure compliance with transport regulations, safety standards, company policies, and customer requirements.
• Coordinate incident reporting, investigations, and implementation of corrective actions to minimize operational risks.
• Work closely with Workshop and Procurement teams to ensure fleet availability through timely maintenance, repairs, and spare parts support.
• Support fuel management, vehicle inspections, licensing, and statutory compliance requirements.
• Prepare transport operations, fleet performance, and customer service reports for management review.
• Monitor service delivery performance against agreed targets and recommend operational improvements.
• Drive initiatives aimed at improving fleet utilization, turnaround time, customer satisfaction, safety performance, and overall operational efficiency

• Strong analytical, problem-solving, and decision-making skills.
• Strong transport planning, fleet coordination, and operational management skills.
• Knowledge of fleet utilization, transport regulations, and safety management practices.
• Effective communication, interpersonal, and stakeholder management skills.
• Strong customer service and relationship management skills.
• Proficiency in transport management systems, GPS tracking platforms, and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity, professionalism, and accountability.

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration, or related field.
• Professional qualification in Logistics, Transport, Fleet Management, or Supply Chain Management will be an added advantage.
• Minimum four (4) years' experience in transport operations, fleet management, logistics coordination, or a similar role.
• Experience in containerized transport, clearing and forwarding logistics, or fleet operations is desirable.
• Experience in logistics, transport, clearing & forwarding, or warehousing operations will be an added advantage.
• KCSE Minimum C (plain)