Background

Angama Mara’s owner-managed approach to taking care of guests has been developed, tried and tested over many years. Here, days are crafted around what guests want to do. We understand that guests are seeking a quiet place, one where they can reconnect with the world again. Angama Mara is also a place that is fun and filled with the unexpected. What we d...

Key Responsibilities:

• Timely and courteous response to enquiries from the global travel trade and direct guests
• Translating vague requests into well-crafted travel plans
• Curating personalized itineraries based on guest preferences and budgets
• Booking travel arrangements within East Africa, covering air, ground transport, accommodation, and more
• Ensuring accurate reflection of booking details in the system
• Providing real-time internal feedback on guest logistics
• Liaising with the finance team for timely collections with kindness

Key Qualities of the Successful Candidate:

• Driven, curious, and genuinely guest-focused
• Strong understanding of East African travel dynamics and logistics
• Exceptional attention to detail and accuracy
• Service-minded, with a natural desire to support and delight guests
• Clear and articulate communicator in both written and spoken English
• Independent, proactive, and self-motivated
• Empathetic, calm, and reassuring when handling concerns
• Able to maintain a light sense of humour even under pressure
• Strong alignment with Angama’s values: ubuntu, respect, honesty, courage, and joy

Key Qualifications:

• 3–5 years’ experience in the high-end safari travel space
• Strong knowledge of East African accommodation and travel logistics
• Experience using Tourplan, HubSpot, Safari Portal, or similar reservations and travel planning systems

• Timely and courteous response to enquiries from the global travel trade and direct guests
• Translating vague requests into well-crafted travel plans
• Curating personalized itineraries based on guest preferences and budgets
• Booking travel arrangements within East Africa, covering air, ground transport, accommodation, and more
• Ensuring accurate reflection of booking details in the system
• Providing real-time internal feedback on guest logistics
• Liaising with the finance team for timely collections with kindness

• Strong understanding of East African travel dynamics and logistics
• Exceptional attention to detail and accuracy
• Service-minded, with a natural desire to support and delight guests
• Clear and articulate communicator in both written and spoken English
• Independent, proactive, and self-motivated
• Empathetic, calm, and reassuring when handling concerns
• Able to maintain a light sense of humour even under pressure
• Strong alignment with Angama’s values: ubuntu, respect, honesty, courage, and joy
• Experience using Tourplan, HubSpot, Safari Portal, or similar reservations and travel planning systems

• BA/BSc/HND
• 3–5 years’ experience in the high-end safari travel space
• Strong knowledge of East African accommodation and travel logistics
• Experience using Tourplan, HubSpot, Safari Portal, or similar reservations and travel planning systems