Background information about the job or company (e.g., role context, company overview)

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...

Responsibilities or duties

Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.

Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.

Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.

Ensure availability of required stationery in the unit and in the nursing stations.

Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.

Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.

Maintains open communication of available beds for admission with patient services staff and duty managers.

Maintains physician fee for service book and ensure physicians have signed afterward rounds/procedures.

Responds to enquiries by visitors and staff and provides appropriate directions.

Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.

Ensures patient records are sent to Medical Records Department upon patient discharge.

Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients

Handles incoming calls and directs them to the appropriate persons.

Works closely with security officer of the unit to control visitors

Qualifications or requirements (e.g., education, skills)

Minimum O ’level Certificate

Certificate/experience in Front Office Management.

Heart saver certification is an added advantage.

Knowledge in Computer Operations

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
• Ensure accurate filing of patients’ records such as insurance forms, diagnostic and clinical reports as per hospital policy.
• Ensure availability of required stationery in the unit and in the nursing stations.
• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
• Maintains open communication of available beds for admission with patient services staff and duty managers.
• Maintains physician fee for service book and ensure physicians have signed afterward rounds/procedures.
• Responds to enquiries by visitors and staff and provides appropriate directions.
• Alerts nurse manger about dissatisfied clients, incidences and any other unusual occurrences.
• Ensures patient records are sent to Medical Records Department upon patient discharge.
• Collaborates with Consulting Clinic staff to make follow up appointments for discharged patients
• Handles incoming calls and directs them to the appropriate persons.
• Works closely with security officer of the unit to control visitors

• Computer Operations
• Front Office Management

• Minimum O ’level Certificate
• Certificate/experience in Front Office Management.
• Heart saver certification is an added advantage.
• Knowledge in Computer Operations