Old Mutual

Faulu MFB – Universal Banker Job Old Mutual

Working closely with the Business Growth & Development Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book. He/she will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME ensuring excellent client experience.

Key Tasks & Responsibilities

Key Measurable Goals

• Achievement of quality portfolio to meet targets potential clients
• Business growth initiatives including marketing activities, new business signups, new partnerships etc
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time
• Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness
• Address all customer queries within stipulated Service Level Agreements (SLAs)
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

Skills, Experience & Knowledge

• Business management skills
• Credit management skills
• Supervisory skills
• At least 4 years as a Universal Banker doing MSME loans
• Lending hands-on experience of at least 3 years.

Competencies Required

• Good communication
• Interpersonal skills
• Team leader/player

Qualifications & Experience

• Business related degree from a recognized university

Professional Qualifications

• Accounts Qualification Section 4 of CPAs

Additional Qualifications/Experience (Preferred, Not A Requirement)

• Master’s degree

• Achievement of quality portfolio to meet targets potential clients
• Business growth initiatives including marketing activities, new business signups, new partnerships etc
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time
• Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness
• Address all customer queries within stipulated Service Level Agreements (SLAs)
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

• Business management skills
• Credit management skills
• Supervisory skills
• Good communication
• Interpersonal skills
• Team leader/player

• Business related degree from a recognized university
• Accounts Qualification Section 4 of CPAs
• Master’s degree (Preferred)