Background

At NALA we decided to prioritise two goals: reducing the cost and increasing reliability for sending money. We partner with governments to acquire licences, which in turn, these enable us to build innovative products and services, unlocking faster, safer, and more affordable cross-border payments.

Your Mission

You will own how vendors enter NALA. Your mission is to ensure every vendor is onboarded accurately, efficiently, and in full compliance with our internal standards and regulatory requirements. You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems. This role is not just about processing information. It’s about ensuring that:

• documentation is complete and reliable
• onboarding decisions are consistent and compliant
• vendors experience a smooth, professional onboarding journey

You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks.

Your Responsibilities in this Role

Vendor Onboarding & Case Management

• Manage the end-to-end vendor onboarding process, from initial request to final setup
• Review and verify vendor documentation to ensure completeness and accuracy
• Ensure all onboarding activities align with internal policies and compliance requirements

Vendor Coordination & Communication

• Act as the primary point of contact for new vendors throughout onboarding
• Clearly communicate documentation requirements and timelines
• Respond to vendor queries and resolve issues efficiently

Compliance & Documentation Control

• Conduct preliminary checks on vendor information and compliance status
• Ensure all records are accurate, complete, and audit-ready
• Identify and escalate discrepancies, missing information, or potential risks

Cross-Functional Collaboration

• Work closely with Procurement, Compliance, Finance, and Operations teams
• Gather required approvals and information for vendor setup
• Ensure smooth coordination across teams involved in onboarding

Process Improvement & Reporting

• Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
• Identify inefficiencies or recurring issues in the onboarding process
• Support improvements to workflows, documentation standards, and systems

Requirements

Must-have Requirements

• Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
• Strong attention to detail and ability to manage documentation accurately
• Experience handling structured processes and high-volume workflows
• Strong communication skills, both written and verbal
• Ability to manage multiple onboarding cases simultaneously and prioritise effectively
• Basic understanding of compliance or regulatory requirements is an advantage

Nice to Have

• Experience with vendor onboarding, procurement, or third-party management
• Exposure to regulated environments (fintech, banking, payments)
• Familiarity with onboarding or case management tools
• Experience working cross-functionally with multiple teams

Benefits

• 23 Days Off Plus KE Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.
• Free Lunch: Every day

• Manage the end-to-end vendor onboarding process, from initial request to final setup
• Review and verify vendor documentation to ensure completeness and accuracy
• Ensure all onboarding activities align with internal policies and compliance requirements
• Act as the primary point of contact for new vendors throughout onboarding
• Clearly communicate documentation requirements and timelines
• Respond to vendor queries and resolve issues efficiently
• Conduct preliminary checks on vendor information and compliance status
• Ensure all records are accurate, complete, and audit-ready
• Identify and escalate discrepancies, missing information, or potential risks
• Work closely with Procurement, Compliance, Finance, and Operations teams
• Gather required approvals and information for vendor setup
• Ensure smooth coordination across teams involved in onboarding
• Track onboarding progress and key metrics (e.g. turnaround time, completion rates)
• Identify inefficiencies or recurring issues in the onboarding process
• Support improvements to workflows, documentation standards, and systems

• Strong attention to detail
• Ability to manage documentation accurately
• Experience handling structured processes and high-volume workflows
• Strong communication skills, both written and verbal
• Ability to manage multiple onboarding cases simultaneously and prioritise effectively

• Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services)
• Basic understanding of compliance or regulatory requirements is an advantage
• Experience with vendor onboarding, procurement, or third-party management
• Exposure to regulated environments (fintech, banking, payments)
• Familiarity with onboarding or case management tools
• Experience working cross-functionally with multiple teams