Waiters/Waitresses

2025-11-20T09:20:18+00:00

FULL_TIME

Drink

Restaurant & Hospitality, Management, Customer Service

2025-11-30T17:00:00+00:00

 

Kenya

8

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Greeting Customers: Welcoming diners to the establishment and seating them or directing them to a table. Menu Knowledge and Recommendations: Describing dishes and drinks in detail, answering questions about ingredients, preparation methods, and making personalized suggestions. Taking Orders: Accurately recording food and beverage orders, often using a point-of-sale (POS) system, and relaying them to the kitchen or bar staff. Serving: Delivering items to tables efficiently and attractively, checking back with guests to ensure satisfaction and refill drinks. Handling Payments: Presenting bills, processing various forms of payment (cash, credit cards), and returning change or receipts. Table Maintenance and Cleanup: Clearing plates and glassware as diners finish courses, wiping down tables, and resetting them for the next guests. Safety and Hygiene: Ensuring that dining areas remain clean, sanitary, and compliant with health and safety standards.

Customer Service Excellence: A friendly, positive attitude and strong interpersonal skills are paramount for providing a welcoming and enjoyable experience. Communication Skills: Clear communication with both customers and kitchen staff is vital for preventing errors and ensuring smooth service. Efficiency and Multitasking: The ability to manage multiple tables and tasks simultaneously in a fast-paced, high-pressure environment is crucial. Stamina: The job requires long hours of standing, walking, and carrying heavy trays, necessitating good physical fitness. Problem-Solving: The ability to quickly resolve customer complaints or kitchen issues professionally and calmly. Basic Math: Essential for calculating bills, making change, and sometimes splitting checks.

Experience in related field

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