Background information about the job or company (e.g., role context, company overview)

Summit HR & Marketing Consulting team brings more years of combined experience in human resources consulting, strategy and management. Our consultants become an integral part of your management team, providing hands-on assistance with a variety of human resource concerns.

Responsibilities or duties

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Present menus, take orders accurately, and serve food and beverages promptly
• Ensure high standards of customer service and guest satisfaction at all times
• Coordinate with kitchen and bar staff to ensure timely service delivery
• Maintain cleanliness and organization of dining and service areas
• Handle guest inquiries, concerns, and feedback professionally
• Support supervision of junior service staff when required
• Ensure compliance with health, safety, and hygiene standards

Qualifications or requirements (e.g., education, skills)

Qualifications & Requirements:

• Diploma or Certificate in Hospitality Management from a recognized institution (preferably Boma International Hospitality College or Utalii College)
• 3–4 years’ experience in a busy, high-end restaurant or hospitality setup
• Candidates who reside around Kikuyu town are highly encouraged to apply
• Knowledge of barista operations and basic coffee preparation
• Excellent communication and customer service skills
• Well-groomed, presentable, and confident personality
• Good height and professional appearance

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Check how your CV aligns with this job

• Greet and welcome guests in a warm and professional manner
• Present menus, take orders accurately, and serve food and beverages promptly
• Ensure high standards of customer service and guest satisfaction at all times
• Coordinate with kitchen and bar staff to ensure timely service delivery
• Maintain cleanliness and organization of dining and service areas
• Handle guest inquiries, concerns, and feedback professionally
• Support supervision of junior service staff when required
• Ensure compliance with health, safety, and hygiene standards

• Excellent communication and customer service skills
• Knowledge of barista operations and basic coffee preparation

• Diploma or Certificate in Hospitality Management from a recognized institution (preferably Boma International Hospitality College or Utalii College)
• Candidates who reside around Kikuyu town are highly encouraged to apply
• Well-groomed, presentable, and confident personality
• Good height and professional appearance