Job Purpose:

This position requires the WTS Technician to provide technical support and ensure quality standards are maintained at Jibu franchises, as well as coordinating quality audit programs and identifying areas of continuous development for all quality control processes, procedures, and standards used at the franchises. The role requires hands-on involvement, persistence, and adaptability to respond to the challenges and needs that arise day to day in a timely manner.

Duties & Responsibilities:

• Respond to technical service requests from franchises swiftly and comprehensively
• Perform installations, maintenance, and troubleshooting of the water treatment systems and the up-fit of the facilities that house them
• Implement and maintain operational and quality control processes and ensure local operators receive the required training
• Ensure adherence to Jibu quality standards and regulatory requirements through regular franchise visits and quality audits
• Support JibuCo lab in sample collection, and in performing root cause analysis and corrective actions
• Track and maintain accurate documentation on quality audit programs conducted at the franchises.
• Carry out regular review and analysis on the quality status at franchises and coordinate the implementation of Jibu Quality Breach Policy
• Initiate root cause analysis for non-conformities and complete preventive/corrective actions such that franchises always maintain the highest quality standards
• Maintain accurate documentation on Jibu quality control processes, procedures, and standards, and provide proposals for updates or development wherever possible.
• Ensure monthly targets are met and use agreed-upon KPIs to track performance
• Develop, plan, and coordinate a preventive maintenance program for all franchises in Kenya - Monitor and ensure implementation of a well-planned maintenance program

Supervision Received:

This position works highly autonomously and reports directly to the Production & Quality Coordinator.

Management Responsibility:

Supporting the Franchisee in management of the operator's team.

Direct Reports:

None

Experience Requirements

Minimum Experience Requirements:

• At least 3 years of working experience
• Experience in water engineering, water production, or any other related field
• Experience in quality assurance measures
• At least 1-3 years' experience in supervising and leading small teams

Preferred Experience Requirements:

• At least 4 years of working experience
• Experience in water engineering, water production, or any other related field
• Experience in quality assurance measures
• Experience in dealing with regulatory bodies (KEBS, NEMA, WASREB)

Required Skills:

• Is detail-oriented with a critical eye for both quality breaches and process improvements
• Is conversant with MS Word, Excel, and PowerPoint
• Is assertive and uses authority to communicate effectively
• Is a self-starter, able to think critically and solve problems on the fly
• Is creative, solution-oriented, with a positive attitude and a sense for continuous improvement

• Respond to technical service requests from franchises swiftly and comprehensively
• Perform installations, maintenance, and troubleshooting of the water treatment systems and the up-fit of the facilities that house them
• Implement and maintain operational and quality control processes and ensure local operators receive the required training
• Ensure adherence to Jibu quality standards and regulatory requirements through regular franchise visits and quality audits
• Support JibuCo lab in sample collection, and in performing root cause analysis and corrective actions
• Track and maintain accurate documentation on quality audit programs conducted at the franchises.
• Carry out regular review and analysis on the quality status at franchises and coordinate the implementation of Jibu Quality Breach Policy
• Initiate root cause analysis for non-conformities and complete preventive/corrective actions such that franchises always maintain the highest quality standards
• Maintain accurate documentation on Jibu quality control processes, procedures, and standards, and provide proposals for updates or development wherever possible.
• Ensure monthly targets are met and use agreed-upon KPIs to track performance
• Develop, plan, and coordinate a preventive maintenance program for all franchises in Kenya - Monitor and ensure implementation of a well-planned maintenance program

• Is detail-oriented with a critical eye for both quality breaches and process improvements
• Is conversant with MS Word, Excel, and PowerPoint
• Is assertive and uses authority to communicate effectively
• Is a self-starter, able to think critically and solve problems on the fly
• Is creative, solution-oriented, with a positive attitude and a sense for continuous improvement

• At least 3 years of working experience
• Experience in water engineering, water production, or any other related field
• Experience in quality assurance measures
• At least 1-3 years' experience in supervising and leading small teams
• At least 4 years of working experience
• Experience in water engineering, water production, or any other related field
• Experience in quality assurance measures
• Experience in dealing with regulatory bodies (KEBS, NEMA, WASREB)