At St. Austins Service Centre, our story begins in 1974, right in the heart of Nairobi. What started as a modest operation has grown into a trusted and modern automotive service brand, known for its commitment to quality, honesty, and customer satisfaction.

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The service advisor acts as a bridge between the customer and the company, ensuring proper coordination of the repair works as per the customer’s requirements and company set standards and a direct link with the customer regarding repairs updates.

KEY RESPONSIBILITIES

• Welcoming customers and ascertaining their vehicles repair needs.
• Opening vehicle job cards and clearly specifying the repairs to be undertaken.
• Giving repairs timelines to the customer and ensure strict adherence to the same through continuous customer updates on the progress.
• Preparing repair estimates and ensuring liaison with the customers for timely repair authority.
• Preparing invoices for the duly completed repair works and ensuring payments are made on the same.
• Monitor the repairs work in progress through liaising with the workshop procurement and technicians to ensure seamless repair works within the given timelines.
• Checking on the final repair works and ensuring they have been done to the company’s expected standards.
• Handling customer enquiries and complains promptly and professionally to customer satisfaction.
• Maintaining up- to date customer records and vehicle repairs and service reports.

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• Welcoming customers and ascertaining their vehicles repair needs.
• Opening vehicle job cards and clearly specifying the repairs to be undertaken.
• Giving repairs timelines to the customer and ensure strict adherence to the same through continuous customer updates on the progress.
• Preparing repair estimates and ensuring liaison with the customers for timely repair authority.
• Preparing invoices for the duly completed repair works and ensuring payments are made on the same.
• Monitor the repairs work in progress through liaising with the workshop procurement and technicians to ensure seamless repair works within the given timelines.
• Checking on the final repair works and ensuring they have been done to the company’s expected standards.
• Handling customer enquiries and complains promptly and professionally to customer satisfaction.
• Maintaining up- to date customer records and vehicle repairs and service reports.

• Diploma