Vacancy title:
Customer Care Representatives

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
Dreamline Express

Deadline of this Job:
Friday, July 25 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Friday, July 11 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• As a Customer Care Representative, you will play a key role in ensuring customer satisfaction by assisting passengers with inquiries, resolving complaints, providing travel information, and supporting ticket sales.

Key Responsibilities:

• Answer customer inquiries via phone, email, and in-person.
• Provide accurate information regarding routes, schedules, fares, and policies.
• Assist passengers with ticket reservations, cancellations, and rebookings.
• Handle customer feedback and resolve complaints professionally and promptly.
• Maintain detailed records of customer interactions and transactions.
• Coordinate with drivers and other staff to ensure smooth operations.
• Perform other customer-related duties as assigned.

Qualifications:

• Diploma in Customer Service, Hospitality Front office operations or equivalent; additional certification in customer service is a plus.
• Previous customer service experience preferred (experience in transportation, travel or service industry is an advantage).
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and resolve issues efficiently.
• Basic computer skills and familiarity with reservation/ticketing systems.
• Flexibility to work shifts, including weekends and holidays.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested applicants are invited to submit their resume and cover letter to our Mombasa Main office at Mwembe Tayari on or before the deadline.

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