FinSense Africa was founded in 2017 to solve a growing challenge in the financial sector; integrating legacy systems with modern technologies. We began by connecting critical systems through secure APIs and middleware solutions, helping institutions improve efficiency and reduce complexity. As client needs evolved, so did we, expanding into bespoke sol...

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Job Description

As the AI Adoption & Enablement Lead, this role is the primary change agent driving the human adoption of AI across the organization – turning the AI platform’s capabilities into real, everyday productivity gains as part of the organization's multi-year AI Workforce Transformation. The role bridges the AI engineering team and the wider business, translating what is technically possible into what is practical and valuable for teams.

The position requires a blend of technology fluency, communication, training and change management skills. It exists to accelerate safe, responsible AI adoption – cultivating a network of AI champions, sourcing and shepherding high-impact use cases, and embedding AI copilots into daily workflows – so that the organization becomes a genuinely AI-augmented & human-led.

Requirements

Technical Competencies

Adoption Strategy & Planning

Develop and own the AI adoption and enablement roadmap aligned to the transformation Blueprint, with clear targets for the AI Augmentation Index.

Training Programme Delivery

Design and run training curricula, workshops, demos and onboarding for AI copilots and tools across business units.

Enablement Content

Produce playbooks, quick-start guides, prompt libraries, FAQs and success stories that make AI easy to adopt and reuse.

Champions Network

Build and coordinate a cross-functional AI champions network and community of practice; equip champions to drive adoption locally.

Use-Case Pipeline

Source, qualify and prioritise AI use cases with business owners and the AI engineering team; track them from idea to adoption.

Adoption Measurement

Define adoption KPIs, instrument usage tracking with the engineering team, and report progress and impact to leadership and the AI Steering Committee.

Responsible-AI Enablement

Embed human-in-the-loop, transparency and responsible-AI guidance into all enablement; help users understand controls and escalation paths.

Stakeholder Engagement

Partner with business-unit leaders, HR/L&D, Risk and Compliance and Internal Communications to land adoption initiatives smoothly.

Feedback Loop

Gather user feedback and adoption barriers and channel them back to the AI engineering team to improve tools and experience.

External Thought Leadership

Represent the organization selectively at partner forums and industry events and through content, strengthening thought leadership and the employer brand.

Continuous Improvement

Stay current on AI adoption best practice and continuously refine enablement approaches.

Education Requirements

A Bachelor’s degree in a relevant field (Computer Science, Business, Communications or related; a Master’s is an added advantage), with 5+ years in technology adoption, enablement, developer relations, change management or technical training – ideally including AI/ML or digital-transformation programmes.

AI & Technology Fluency

Strong working understanding of AI/ML and Large Language Models – what they can and cannot do, prompt design, copilots and common enterprise use cases – sufficient to translate capabilities into practical business value (hands-on coding is not required).

Change Management & Adoption

Proven track record of driving technology adoption or transformation – changing how people work, not just informing them – using recognised change-management approaches.

Training & Facilitation

Excellent ability to design and deliver engaging training, workshops and demos for technical and non-technical audiences; skilled at producing playbooks and enablement content.

Communication & Influence

Outstanding communication, storytelling and stakeholder-influencing skills; able to build trust and rally diverse teams around AI initiatives.

Community Building

Experience building and energising communities of practice, champion networks or developer / user communities.

Measurement & Insight

Ability to define and track adoption metrics (usage, proficiency, impact) and turn insight into action; comfortable with dashboards and simple analytics.

Responsible AI & Domain Awareness

Awareness of responsible-AI, privacy and compliance principles and good knowledge of the financial-services context; able to advocate safe, ethical AI use.

Certifications

Change-management (e.g. PROSCI), training / facilitation, or AI/ML foundational certifications are advantageous.

• Develop and own the AI adoption and enablement roadmap aligned to the transformation Blueprint, with clear targets for the AI Augmentation Index.
• Design and run training curricula, workshops, demos and onboarding for AI copilots and tools across business units.
• Produce playbooks, quick-start guides, prompt libraries, FAQs and success stories that make AI easy to adopt and reuse.
• Build and coordinate a cross-functional AI champions network and community of practice; equip champions to drive adoption locally.
• Source, qualify and prioritise AI use cases with business owners and the AI engineering team; track them from idea to adoption.
• Define adoption KPIs, instrument usage tracking with the engineering team, and report progress and impact to leadership and the AI Steering Committee.
• Embed human-in-the-loop, transparency and responsible-AI guidance into all enablement; help users understand controls and escalation paths.
• Partner with business-unit leaders, HR/L&D, Risk and Compliance and Internal Communications to land adoption initiatives smoothly.
• Gather user feedback and adoption barriers and channel them back to the AI engineering team to improve tools and experience.
• Represent the organization selectively at partner forums and industry events and through content, strengthening thought leadership and the employer brand.
• Stay current on AI adoption best practice and continuously refine enablement approaches.

• AI/ML and Large Language Models understanding
• Prompt design
• Technology adoption
• Change management
• Training and facilitation
• Communication and storytelling
• Stakeholder influencing
• Community building
• Adoption metrics tracking
• Responsible AI principles
• Financial services domain awareness

• Bachelor’s degree in Computer Science, Business, Communications or related field.
• Master’s degree is an added advantage.
• 5+ years in technology adoption, enablement, developer relations, change management or technical training.
• Experience with AI/ML or digital-transformation programmes.
• Proven track record of driving technology adoption or transformation.
• Excellent ability to design and deliver engaging training, workshops and demos.
• Outstanding communication, storytelling and stakeholder-influencing skills.
• Experience building and energising communities of practice, champion networks or developer / user communities.
• Ability to define and track adoption metrics.
• Awareness of responsible-AI, privacy and compliance principles.
• Good knowledge of the financial-services context.
• Change-management (e.g. PROSCI), training / facilitation, or AI/ML foundational certifications are advantageous.