Background information about the job or company (e.g., role context, company overview)

Since our founding in 2010, we have become a leading global trading platform, empowering traders in 180 countries to access financial markets with confidence and ease. Our dedication to trust and transparency sets us apart as a trusted partner in the industry. At HFM, our culture is built around Customer Obsession, Excellence, Innovation, and Collabor...

Responsibilities or duties

Presents products and services of HFM to prospective clients in informative manner.

Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.

Provides guidance to new clients on the onboarding process and develops client relationships.

Cultivate successful client relationships and maintains a high level of client satisfaction.

Knows all the features and benefits of all products, services and trading systems and tools offered.

Attains full understanding of the Company’s internal operating systems.

Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.

Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.

Explains to clients the Company's trading system.

Inputs detailed and accurate data and information in all internal systems.

Develops a sound understanding of trading market conditions on a daily basis.

Is proactive in self-development regarding industry knowledge.

Carries out any further duties assigned by their line manager.

Qualifications or requirements (e.g., education, skills)

1+ years experience in sales and trading knowledge is advantageous.

Sales-driven attitude with the ability to work independently and meet targets.

Familiarity with online trading or financial markets.

Strong communication and interpersonal skills.

Ability to work in a fast-paced, performance-driven environment.

High level of professionalism and work ethic.

Prior experience in client-facing or sales roles will be an advantage.

Applicants must be eligible or have legal authorization to work in the country where the position is based.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Attractive remuneration package

Comprehensive Health & Life Insurance

22 days of Annual Leave (reaching up to 30 days per year based on years’ service)

Birthday Leave

Summer Short Fridays

Referral Bonus Program

Fun team-building activities & Corporate events

• Presents products and services of HFM to prospective clients in informative manner.
• Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
• Provides guidance to new clients on the onboarding process and develops client relationships.
• Cultivate successful client relationships and maintains a high level of client satisfaction.
• Knows all the features and benefits of all products, services and trading systems and tools offered.
• Attains full understanding of the Company’s internal operating systems.
• Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
• Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
• Explains to clients the Company's trading system.
• Inputs detailed and accurate data and information in all internal systems.
• Develops a sound understanding of trading market conditions on a daily basis.
• Is proactive in self-development regarding industry knowledge.
• Carries out any further duties assigned by their line manager.

• Sales-driven attitude
• Ability to work independently and meet targets
• Familiarity with online trading or financial markets
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, performance-driven environment
• High level of professionalism and work ethic

• 1+ years experience in sales
• Trading knowledge is advantageous
• Prior experience in client-facing or sales roles will be an advantage
• Eligible or have legal authorization to work in Kenya