Background

Fanisi is a HR consulting and management company that guides enterprises in setting up management and development of their workforce. We support Small and Medium Enterprises to excel in improving the people component of their businesses and organizations by building human capital through developing employee related policies and practices, staff training and...

Our client International School of Advertising (ISA) is a leading institution in Kenya offering training in Brand Communications, including Advertising, Public Relations and Digital Marketing. They are seeking a highly organized and customer-focused Administration & Sales Assistant who will support both student acquisition and operational coordination to ensure smooth class delivery, strong enrollments and excellent learner experience. The role combines sales, customer relationship management and administrative support to drive business growth and service efficiency.

Responsibilities

• Follow up on leads and convert prospects into student enrollments through calls, emails, and direct engagement
• Build and maintain strong relationships with students and clients to support retention and satisfaction
• Promote courses and support upselling of additional training programs to existing and potential clients
• Coordinate class schedules (day/evening) and ensure smooth daily training operations
• Monitor attendance, update student records, and maintain accurate enrollment databases
• Upload learning materials and support the Learning Management System (LMS), including resolving basic user issues
• Conduct student surveys, gather feedback, and prepare simple reports on engagement and satisfaction
• Support general administrative duties including documentation, filing, and communication with trainers and students

Qualifications and Experience

• Bachelor’s Degree in Sales, Marketing, Business Administration, Education, or related field
• 2–3 years’ experience in sales, customer service, administration, or education support
• Strong communication, persuasion, and organizational skills
• Comfortable working in a target-driven environment
• Proficient in MS Office (Excel, Word, PowerPoint)
• Familiarity with Zoom, Microsoft Teams, Google Workspace
• Experience with LMS or CRM systems is an added advantage

• Follow up on leads and convert prospects into student enrollments through calls, emails, and direct engagement
• Build and maintain strong relationships with students and clients to support retention and satisfaction
• Promote courses and support upselling of additional training programs to existing and potential clients
• Coordinate class schedules (day/evening) and ensure smooth daily training operations
• Monitor attendance, update student records, and maintain accurate enrollment databases
• Upload learning materials and support the Learning Management System (LMS), including resolving basic user issues
• Conduct student surveys, gather feedback, and prepare simple reports on engagement and satisfaction
• Support general administrative duties including documentation, filing, and communication with trainers and students

• Strong communication, persuasion, and organizational skills
• Comfortable working in a target-driven environment
• Proficient in MS Office (Excel, Word, PowerPoint)
• Familiarity with Zoom, Microsoft Teams, Google Workspace
• Experience with LMS or CRM systems is an added advantage

• Bachelor’s Degree in Sales, Marketing, Business Administration, Education, or related field
• 2–3 years’ experience in sales, customer service, administration, or education support