Air Logistics Perishable Customer Care Specialist
2026-03-16T06:51:30+00:00
Kuehne + Nagel
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_9244/logo/Kuehne.png
https://www.kuehne-nagel.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Professional Services
Customer Service, Transportation & Logistics, Business Operations
2026-03-23T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview)
With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.
Responsibilities or duties
- Collecting data in terms of expected volumes from our customers.
- Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.
- Updating customers on status of their requests and where confirmed forward booking confirmations and details.
- Attending to customers’ queries.
- Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
- Preparing weekly flight bookings in Kaplog.
- Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.
- Updating platform staff on expected deliveries from concerned customers.
Qualifications or requirements (e.g., education, skills)
- Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory.
- Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
- Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
- Builds strong client relationships through responsive communication and reliable service delivery.
- Exceptional planning, communication, and organizational skills.
- Detail-oriented, agile, and quick to learn new systems and procedures.
Experience needed
- 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
- We offer an employee-friendly environment for you to develop and grow to become a skilled Air Logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
* Collecting data in terms of expected volumes from our customers. * Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog. * Updating customers on status of their requests and where confirmed forward booking confirmations and details. * Attending to customers’ queries. * Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill). * Preparing weekly flight bookings in Kaplog. * Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog. * Updating platform staff on expected deliveries from concerned customers.
* Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times. * Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols. * Builds strong client relationships through responsive communication and reliable service delivery. * Exceptional planning, communication, and organizational skills. * Detail-oriented, agile, and quick to learn new systems and procedures.
* Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory.
JOB-69b7a8723c894
Vacancy title:
Air Logistics Perishable Customer Care Specialist
[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Transportation & Logistics, Business Operations]
Jobs at:
Kuehne + Nagel
Deadline of this Job:
Monday, March 23 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, March 16 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview)
With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.
Responsibilities or duties
- Collecting data in terms of expected volumes from our customers.
- Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.
- Updating customers on status of their requests and where confirmed forward booking confirmations and details.
- Attending to customers’ queries.
- Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
- Preparing weekly flight bookings in Kaplog.
- Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.
- Updating platform staff on expected deliveries from concerned customers.
Qualifications or requirements (e.g., education, skills)
- Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory.
- Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
- Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
- Builds strong client relationships through responsive communication and reliable service delivery.
- Exceptional planning, communication, and organizational skills.
- Detail-oriented, agile, and quick to learn new systems and procedures.
Experience needed
- 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
Any other provided details (e.g., benefits, work environment, team info, or additional notes)
- We offer an employee-friendly environment for you to develop and grow to become a skilled Air Logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Application Link:Click Here to Apply Now
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