Background information about the job or company (e.g., role context, company overview)

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Responsibilities or duties

To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.

Export Operations Management

• Organize bookings and notification of shipments with the airlines
• Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
• Allocate files to team members and ensure adherence to operational timelines.
• Liaise with airlines, ground handlers, and transport providers and co-ordinate collection of export goods.
• Ensure all export documents have been received
• Ensure accurate and timely cargo delivery to airport.
• Prepare accurate and competitive quotations to Clients

Documentation & Compliance

• Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
• Ensure compliance with customs regulations, IATA requirements, and client SOPs.
• Verify completeness and accuracy of file documentation before shipment execution.
• Ensure proper update and maintenance of export records

Client Service & Communication

• Serve as key contact for export clients regarding shipment status.
• Provide proactive updates and resolve operational issues promptly
• Escalate service disruptions where necessary.

Team Supervision

• Supervise and support the export team
• Allocate workload and monitor performance.
• Train and mentor staff on processes and compliance.

Cost & Revenue Control

• Ensure shipments are executed in line with approved quotations.
• Validate supplier invoices and client billing accuracy.
• Monitor operational costs and flag deviations.
• Prepare draft invoices and send them to Clients

Process & Quality Management

• Ensure strict adherence to SOPs across all export processes.
• Monitor file processing performance end-to-end.
• Identify process gaps and implement improvements.

Reporting & KPI Management

• Prepare and submit monthly KPI reports to management.
• Track operational performance, service levels, and efficiency metrics.
• Generate periodic sales returns

Qualifications or requirements (e.g., education, skills)

• Diploma in Clearing and forwarding/Logistics/ Supply Chain Management
• IATA Dangerous Goods Certification

Experience needed

• 3 years' experience

• Organize bookings and notification of shipments with the airlines
• Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
• Allocate files to team members and ensure adherence to operational timelines.
• Liaise with airlines, ground handlers, and transport providers and co-ordinate collection of export goods.
• Ensure all export documents have been received
• Ensure accurate and timely cargo delivery to airport.
• Prepare accurate and competitive quotations to Clients
• Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
• Ensure compliance with customs regulations, IATA requirements, and client SOPs.
• Verify completeness and accuracy of file documentation before shipment execution.
• Ensure proper update and maintenance of export records
• Serve as key contact for export clients regarding shipment status.
• Provide proactive updates and resolve operational issues promptly
• Escalate service disruptions where necessary.
• Supervise and support the export team
• Allocate workload and monitor performance.
• Train and mentor staff on processes and compliance.
• Ensure shipments are executed in line with approved quotations.
• Validate supplier invoices and client billing accuracy.
• Monitor operational costs and flag deviations.
• Prepare draft invoices and send them to Clients
• Ensure strict adherence to SOPs across all export processes.
• Monitor file processing performance end-to-end.
• Identify process gaps and implement improvements.
• Prepare and submit monthly KPI reports to management.
• Track operational performance, service levels, and efficiency metrics.
• Generate periodic sales returns

• Diploma in Clearing and forwarding/Logistics/ Supply Chain Management
• IATA Dangerous Goods Certification