Background information about the job or company (e.g., role context, company overview)

Created in 2012, FSD Africa is a £30 million financial sector development programme or 'FSD’ based in Nairobi. It is funded by the UK Government’s Department for International Development (DFID). FSD Africa aims to reduce poverty across sub-Saharan Africa by building financial markets that are efficient, robust and inclusive.

Responsibilities or duties

The Assistant Manager, HR Operations is responsible for supporting the delivery of efficient, compliant, and high-quality HR operations across FSD Africa. The role ensures the effective implementation of HR processes, systems, and policies across key areas including compensation and benefits administration, HR policies and procedures, employee wellbeing, occupational health and safety, and HR data management, while maintaining strong operational controls and service standards. The role acts as the primary execution layer for HR operations, ensuring that processes run efficiently, records are accurate, and staff and managers are supported in day-to-day HR matters.

KEY RESPONSIBILITIES AND ROLE REQUIREMENTS

HR Operations Delivery & Administration

To ensure the consistent, accurate, and timely execution of HR operations processes, supporting efficient service delivery and adherence to organisational standards. Works under the direction of the Manager, HR Operations & Governance to ensure alignment with approved processes, standards, and service delivery expectations.

• Execute day-to-day HR operations processes, ensuring accuracy, timeliness, and compliance
• Support implementation of standardised HR procedures across the organisation
• Maintain high service levels in responding to staff and manager queries
• Track and monitor HR operational activities to ensure deadlines are met

Compensation, Benefits & Payroll Administration.

To ensure the accurate and compliant administration of payroll and employee benefits, supporting staff experience and financial integrity. Implements processes under the supervision of the Manager, who retains accountability for policy, cost governance, and strategic decision-making.

• Support administration of salary reviews, payroll processing, and benefits schemes
• Ensure timely processing of payroll and statutory payments
• Liaise with benefits providers to ensure effective service delivery
• Maintain accurate benefits and payroll records and respond to staff queries

HR Risk, Policies, Procedures, Compliance & Controls

To ensure strong operational control in supporting compliance, audit readiness, and risk mitigation. Operates within control frameworks defined by the Manager, escalating risks and ensuring issues are tracked and resolved. To ensure HR policies and procedures are properly implemented, communicated, and adhered to, maintaining compliance with legal and organisational requirements. Supports implementation under the Manager’s oversight, with escalations on policy interpretation, governance issues, and compliance risks.

• Support the rollout and communication of HR policies and procedures
• Maintain policy trackers and ensure documentation is current
• Monitor adherence to HR policies and flag compliance gaps
• Maintain accurate HR compliance trackers
• Monitor contract renewals, permits, and policy timelines
• Identify and escalate compliance issues and risks
• Support implementation of internal controls across HR processes

HR Systems, Data & Reporting

To ensure accurate HR data management and effective use of HR systems, supporting reliable reporting and operational decision-making. Provides data and reports under the Manager’s guidance, who leads on analytics, insights, and reporting to senior leadership.

• Undertakes routing audits of the HRIS and employee data, ensuring accuracy and completeness
• Generate routine HR reports (headcount, demographics, gender pay gap, compliance metrics)
• Support data collation for HR analytics and reporting
• Ensure data confidentiality and compliance with data protection standards

Employee Wellbeing & Engagement Support

To support the delivery of employee wellbeing initiatives that enhance staff experience, engagement, and productivity. Implements programmes designed by the Manager, providing feedback and operational insight to inform improvements.

• Coordinate implementation of wellbeing programmes and activities
• Support engagement initiatives and employee feedback mechanisms
• Track participation and gather feedback on initiatives
• Respond to staff queries related to wellbeing programmes
• Support the Employee Resource Groups (ERP) implement wellbeing aspects of their operational plans

Occupational Safety and Health (OSH), & Safeguarding

To support the organisation in maintaining safe, compliant, and well-managed working environments, in line with OSH and safeguarding standards. Executes processes under the Manager’s supervision, who retains accountability for risk oversight and compliance assurance.

• Support implementation of OSH and safeguarding programmes in coordination with the Safeguarding Officers
• Maintain safety records, compliance documentation, and incident logs
• Coordinate audits and compliance checks
• Support awareness and training initiatives

Equity, Diversity & Inclusion (EDI) Support

To support the embedding of equity, diversity, and inclusion practices in HR operations, ensuring fairness and consistency. Supports implementation of EDI and Staff Welfare priorities set by the Manager and broader HR strategy.

• Support data collection and reporting on diversity metrics
• Assist in coordination of Staff Welfare and EDI initiatives
• Facilitates the EDI data collection for reporting
• Support EDI champions implement EDI specific initiatives at pillar level
• Ensure HR processes reflect inclusive practices

Multi-Jurisdiction & Employment Administration

To support the administration of multi-country employment arrangements, ensuring documentation and processes are compliant and well managed. Supports execution under the Manager’s leadership, who oversees legal, cost, and governance aspects.

• Work with the Manager Operations and EORs to support contract management, novation, work permit applications, alternative work arrangements and onboarding employees to EOR
• Support management of multi-jurisdiction employment records and contracts
• Assist in coordinating processes with Employers of Record (EOR) providers
• Track deliverables, documentation, and service performance of EORs
• Maintain accurate records for staff across jurisdictions
• Trigger payroll actions for employees with EORs

Stakeholder Support & HR Advisory

To provide responsive and professional HR operational support to staff and managers, ensuring clarity and smooth execution of HR processes. Escalates complex or sensitive matters to the Manager, who provides higher-level advisory and decision-making.

• Act as first point of contact for HR operational queries
• Provide guidance on HR processes, policies, and systems
• Support communication of HR updates and initiatives
• Collaborate with Finance, Procurement, and Corporate Services teams
• Handle confidential matters with discretion
• Carry out any other duties or special assignments as assigned by the Management.

Qualifications or requirements (e.g., education, skills)

Qualifications and Education

• A master’s degree with at least 3 years’ experience in Human Resources, or a bachelor’s degree with at least 4 years’ experience in Human Resources
• Either professional membership of Chartered Institute of Personnel & Development or other certificating body OR the degree is in Human Resource Management
• Excellent written and spoken English

Essential Experience, Knowledge, and Skills

• Strong understanding of HR operations processes, including payroll, benefits administration, employee records, and compliance requirements
• Working knowledge of labour laws and statutory obligations relevant to employee management
• Understanding of HR policies, procedures, and governance frameworks, and how they are applied in practice
• Familiarity with HR systems (HRIS) and data management principles
• Basic understanding of multi-jurisdiction employment arrangements and compliance considerations
• High attention to detail and accuracy in managing HR data related to the role e.g. for payroll
• Strong organisational and process management skills, with the ability to manage multiple activities simultaneously
• Analytical skills to compile, track, and interpret HR data and reports
• Effective communication and stakeholder support skills to respond to staff queries and coordinate across teams
• Ability to apply policies and procedures consistently and identify when to escalate issues
• Proficiency in HRIS, Excel, and reporting tools
• Experience supporting HR compliance, audits, and documentation control
• Experience working in a structured, process-driven environment (ideally multi-country or donor-funded)
• Exposure to HR systems and digital tools for managing employee data and reporting

Experience needed

3 - 4 years

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Success Measures

• Accuracy & Timeliness of HR Operations
  • Payroll, benefits, contracts, and HR records are processed accurately and on time, with minimal errors
  • Holds the HR Assistant to deliver HRIS data that is consistently complete, up to date, and reliable
• Compliance & Audit Readiness
  • All HR policies, and processes are fully compliant with legal and organisational requirements
  • Audit requirements are met with minimal findings and timely closure of issues
• Quality of HR Data & Reporting
  • Regular HR reports (headcount, benefits, compliance trackers) are accurate, timely, and decision-useful
  • HR data supports effective monitoring of workforce and operational risks
• Service Delivery & Stakeholder Satisfaction
  • Staff and managers receive responsive, reliable, and professional HR support
  • Positive feedback on HR operations service (queries resolved quickly, processes clear and efficient

• Execute day-to-day HR operations processes, ensuring accuracy, timeliness, and compliance
• Support implementation of standardised HR procedures across the organisation
• Maintain high service levels in responding to staff and manager queries
• Track and monitor HR operational activities to ensure deadlines are met
• Support administration of salary reviews, payroll processing, and benefits schemes
• Ensure timely processing of payroll and statutory payments
• Liaise with benefits providers to ensure effective service delivery
• Maintain accurate benefits and payroll records and respond to staff queries
• Support the rollout and communication of HR policies and procedures
• Maintain policy trackers and ensure documentation is current
• Monitor adherence to HR policies and flag compliance gaps
• Maintain accurate HR compliance trackers
• Monitor contract renewals, permits, and policy timelines
• Identify and escalate compliance issues and risks
• Support implementation of internal controls across HR processes
• Undertakes routing audits of the HRIS and employee data, ensuring accuracy and completeness
• Generate routine HR reports (headcount, demographics, gender pay gap, compliance metrics)
• Support data collation for HR analytics and reporting
• Ensure data confidentiality and compliance with data protection standards
• Coordinate implementation of wellbeing programmes and activities
• Support engagement initiatives and employee feedback mechanisms
• Track participation and gather feedback on initiatives
• Respond to staff queries related to wellbeing programmes
• Support the Employee Resource Groups (ERP) implement wellbeing aspects of their operational plans
• Support implementation of OSH and safeguarding programmes in coordination with the Safeguarding Officers
• Maintain safety records, compliance documentation, and incident logs
• Coordinate audits and compliance checks
• Support awareness and training initiatives
• Support data collection and reporting on diversity metrics
• Assist in coordination of Staff Welfare and EDI initiatives
• Facilitates the EDI data collection for reporting
• Support EDI champions implement EDI specific initiatives at pillar level
• Ensure HR processes reflect inclusive practices
• Work with the Manager Operations and EORs to support contract management, novation, work permit applications, alternative work arrangements and onboarding employees to EOR
• Support management of multi-jurisdiction employment records and contracts
• Assist in coordinating processes with Employers of Record (EOR) providers
• Track deliverables, documentation, and service performance of EORs
• Maintain accurate records for staff across jurisdictions
• Trigger payroll actions for employees with EORs
• Act as first point of contact for HR operational queries
• Provide guidance on HR processes, policies, and systems
• Support communication of HR updates and initiatives
• Collaborate with Finance, Procurement, and Corporate Services teams
• Handle confidential matters with discretion
• Carry out any other duties or special assignments as assigned by the Management.

• Strong understanding of HR operations processes, including payroll, benefits administration, employee records, and compliance requirements
• Working knowledge of labour laws and statutory obligations relevant to employee management
• Understanding of HR policies, procedures, and governance frameworks, and how they are applied in practice
• Familiarity with HR systems (HRIS) and data management principles
• Basic understanding of multi-jurisdiction employment arrangements and compliance considerations
• High attention to detail and accuracy in managing HR data related to the role e.g. for payroll
• Strong organisational and process management skills, with the ability to manage multiple activities simultaneously
• Analytical skills to compile, track, and interpret HR data and reports
• Effective communication and stakeholder support skills to respond to staff queries and coordinate across teams
• Ability to apply policies and procedures consistently and identify when to escalate issues
• Proficiency in HRIS, Excel, and reporting tools
• Experience supporting HR compliance, audits, and documentation control
• Experience working in a structured, process-driven environment (ideally multi-country or donor-funded)
• Exposure to HR systems and digital tools for managing employee data and reporting

• A master’s degree with at least 3 years’ experience in Human Resources, or a bachelor’s degree with at least 4 years’ experience in Human Resources
• Either professional membership of Chartered Institute of Personnel & Development or other certificating body OR the degree is in Human Resource Management
• Excellent written and spoken English