Background

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.

Job Purpose

Support Relationship and Branch Managers in tailoring Trade Finance solutions to increase income and grow the Trade Finance portfolio for individual and SME clients. Process export documents (Documentary Collections and Letters of Credit) for onward dispatch to various destinations. Promote a superior customer service culture and standards while adhering to the Bank’s policies and guidelines.

Key Responsibilities

• Support Relationship Managers and Branch Managers to customize Trade products and to grow income and Trade Finance portfolio for both individuals and SME entities.
• Maintenance of the existing client base and proactive support in acquisition of new business from the market.
• Liaise with Trade Operations to process Export documents presented for shipment to the various destinations (Documentary Collections and Letter of Credit).
• Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance Back and Front Office.
• Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the Bank remains competitive.
• Identify business opportunities and threats then utilize them to position the Structured Trade & Commodity Financing (STCF) Business for the overall competitive advantage of the Bank, within stipulated service level agreements.
• Understand clients’ businesses and anticipate their requirements through consultative cross selling.
• To match client’s needs with product capabilities through presentation of tailored proposals to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the Relationship and Branch Managers and branch network in relation to Trade Finance related products and transactions.
• Ensure agreed SLAs within the department are adhered to by all parties.
• To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.
• Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.

Job Specification

Education

Bachelor’s degree as a minimum and a Master’s degree will be an advantage.

Training / Skills

• Banking Knowledge
• Computer Skills
• Functional Policies and Procedures Knowledge & Skills
• Relevant Product Knowledge
• Foundations & principles of Islamic finance

Work Experience

Minimum 3-4 years’ experience in Trade Finance function

Experience in Sales Function preferably in a reputable Bank & Financial institution.

Competencies

• Selling Skills
• Customer Focus
• Communication Skills

• Support Relationship Managers and Branch Managers to customize Trade products and to grow income and Trade Finance portfolio for both individuals and SME entities.
• Maintenance of the existing client base and proactive support in acquisition of new business from the market.
• Liaise with Trade Operations to process Export documents presented for shipment to the various destinations (Documentary Collections and Letter of Credit).
• Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance Back and Front Office.
• Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the Bank remains competitive.
• Identify business opportunities and threats then utilize them to position the Structured Trade & Commodity Financing (STCF) Business for the overall competitive advantage of the Bank, within stipulated service level agreements.
• Understand clients’ businesses and anticipate their requirements through consultative cross selling.
• To match client’s needs with product capabilities through presentation of tailored proposals to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the Relationship and Branch Managers and branch network in relation to Trade Finance related products and transactions.
• Ensure agreed SLAs within the department are adhered to by all parties.
• To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.
• Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.

• Banking Knowledge
• Computer Skills
• Functional Policies and Procedures Knowledge & Skills
• Relevant Product Knowledge
• Foundations & principles of Islamic finance
• Selling Skills
• Customer Focus
• Communication Skills

• Bachelor’s degree as a minimum and a Master’s degree will be an advantage.
• Minimum 3-4 years’ experience in Trade Finance function
• Experience in Sales Function preferably in a reputable Bank & Financial institution.