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Assistant Product Manager
2025-09-29T14:27:34+00:00
Family Bank Ltd
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_7998/logo/family.jpg
https://familybank.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Management Officer
2025-10-04T17:00:00+00:00
Kenya
8
Job Purpose:
Develop and deliver the strategy and roadmap for the assigned products or portfolio of products/CVPs
Key Responsibilities:
Product Portfolio Management - 50%
- Product performance monitoring and continuous evaluation of assigned products/CVPs for relevance and viability – sales, revenue, operations and other relevant measures
- Carrying out market research for new products and/or improvement of existing ones including upgrades and customization
- Regular competitor analysis for the assigned product or portfolio of products
- Drive revenue/profitability optimization initiatives for the assigned product or portfolio of products in partnership with the business team
- Working with the business teams to deepen product quality, develop new products and improve existing offerings - (Product Lifecycle Management)
Service Delivery – 15%
- Develop customer lifecycle management framework for the product or assigned portfolio of products
- Develop customer satisfaction scorecards for the product or portfolio of products defining the acceptable service standards
- Annual customer satisfaction surveys for the assigned product or portfolio of products
- Management and fostering of cross functional internal relationships and relevant external partnerships
Governance – 10%
- Ensure the implementation and regular review of product/CVP guides for the assigned product or portfolio of products
- Maintain a documentary inventory of the assigned product or portfolio of products – policies, process maps, business cases, regulatory approvals and any other relevant governance documentation
- Carry out periodic risk and compliance reviews to ensure compliance with internal policies and regulatory guidelines
Training and Product Advocacy – 25%
- Develop annual marketing/communication plan for the assigned product or portfolio of products/CVPs including regular sales and marketing campaigns
- Actively participate in product launches in tandem with the marketing/communications team and provide post-launch support to the business including product reviews
- Develop and update relevant collaterals for the product or portfolio of products assigned – including but not limited to fliers, posters, application forms and emailers
- Develop a quarterly training plan in concert with the business for the assigned product or portfolio of products
Qualifications & Experience:
- Bachelor’s degree in commerce, business administration, marketing, or related field
- Five years (5) relevant work experience in product management /retail banking/commercial banking/payments/banking operations or relevant field
- Demonstrated ability to develop business cases and experience in product launches
- Experience within financial services industry with a broad understanding of the products of a typicalcommercial bank and key drivers of value
Key Competencies:
- Excellent interpersonal and people engagement skills
- Business analysis skills
- Communication and influencing skills
- Adaptability and ability to work in fluid environment
Key Responsibilities: Product Portfolio Management - 50% Product performance monitoring and continuous evaluation of assigned products/CVPs for relevance and viability – sales, revenue, operations and other relevant measures Carrying out market research for new products and/or improvement of existing ones including upgrades and customization Regular competitor analysis for the assigned product or portfolio of products Drive revenue/profitability optimization initiatives for the assigned product or portfolio of products in partnership with the business team Working with the business teams to deepen product quality, develop new products and improve existing offerings - (Product Lifecycle Management) Service Delivery – 15% Develop customer lifecycle management framework for the product or assigned portfolio of products Develop customer satisfaction scorecards for the product or portfolio of products defining the acceptable service standards Annual customer satisfaction surveys for the assigned product or portfolio of products Management and fostering of cross functional internal relationships and relevant external partnerships Governance – 10% Ensure the implementation and regular review of product/CVP guides for the assigned product or portfolio of products Maintain a documentary inventory of the assigned product or portfolio of products – policies, process maps, business cases, regulatory approvals and any other relevant governance documentation Carry out periodic risk and compliance reviews to ensure compliance with internal policies and regulatory guidelines Training and Product Advocacy – 25% Develop annual marketing/communication plan for the assigned product or portfolio of products/CVPs including regular sales and marketing campaigns Actively participate in product launches in tandem with the marketing/communications team and provide post-launch support to the business including product reviews Develop and update relevant collaterals for the product or portfolio of products assigned – including but not limited to fliers, posters, application forms and emailers Develop a quarterly training plan in concert with the business for the assigned product or portfolio of products
Key Competencies: Excellent interpersonal and people engagement skills Business analysis skills Communication and influencing skills Adaptability and ability to work in fluid environment
Bachelor’s degree in commerce, business administration, marketing, or related field
JOB-68da9756e26bd
Vacancy title:
Assistant Product Manager
[Type: FULL_TIME, Industry: Banking, Category: Management Officer]
Jobs at:
Family Bank Ltd
Deadline of this Job:
Saturday, October 4 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Monday, September 29 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose:
Develop and deliver the strategy and roadmap for the assigned products or portfolio of products/CVPs
Key Responsibilities:
Product Portfolio Management - 50%
- Product performance monitoring and continuous evaluation of assigned products/CVPs for relevance and viability – sales, revenue, operations and other relevant measures
- Carrying out market research for new products and/or improvement of existing ones including upgrades and customization
- Regular competitor analysis for the assigned product or portfolio of products
- Drive revenue/profitability optimization initiatives for the assigned product or portfolio of products in partnership with the business team
- Working with the business teams to deepen product quality, develop new products and improve existing offerings - (Product Lifecycle Management)
Service Delivery – 15%
- Develop customer lifecycle management framework for the product or assigned portfolio of products
- Develop customer satisfaction scorecards for the product or portfolio of products defining the acceptable service standards
- Annual customer satisfaction surveys for the assigned product or portfolio of products
- Management and fostering of cross functional internal relationships and relevant external partnerships
Governance – 10%
- Ensure the implementation and regular review of product/CVP guides for the assigned product or portfolio of products
- Maintain a documentary inventory of the assigned product or portfolio of products – policies, process maps, business cases, regulatory approvals and any other relevant governance documentation
- Carry out periodic risk and compliance reviews to ensure compliance with internal policies and regulatory guidelines
Training and Product Advocacy – 25%
- Develop annual marketing/communication plan for the assigned product or portfolio of products/CVPs including regular sales and marketing campaigns
- Actively participate in product launches in tandem with the marketing/communications team and provide post-launch support to the business including product reviews
- Develop and update relevant collaterals for the product or portfolio of products assigned – including but not limited to fliers, posters, application forms and emailers
- Develop a quarterly training plan in concert with the business for the assigned product or portfolio of products
Qualifications & Experience:
- Bachelor’s degree in commerce, business administration, marketing, or related field
- Five years (5) relevant work experience in product management /retail banking/commercial banking/payments/banking operations or relevant field
- Demonstrated ability to develop business cases and experience in product launches
- Experience within financial services industry with a broad understanding of the products of a typicalcommercial bank and key drivers of value
Key Competencies:
- Excellent interpersonal and people engagement skills
- Business analysis skills
- Communication and influencing skills
- Adaptability and ability to work in fluid environment
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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