Advert Details

Advert Number: 201/2025

Organisation Advertising: Public Service Commission

Designation: Assistant Public Communications Officer[3]

Job Scale: PSC10

Area of Study: Engineering; Arts; Hospitality & Tourism; Engineering

Minimum Award Requirement: Diploma

Number of Vacancies: 2

Terms of Service: P&P

Experience required? Yes No

Years of Experience Required: 0

For Serving Officers Only? Yes No

Requirements for Appointment:

For appointment to this grade, a candidate must have:

• Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
• possess good oral and written communication skills in both English and Kiswahili;
• a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
• a certificate in sign language from a recognized institution

Duties and Responsibilities:

• connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
• responding to customer enquiries and directing them to the respective destinations;
• implementing standards and procedures for corporate communication.
• capturing data of organized and scheduled corporate events;
• drafting corporate events briefs for distribution to the Customer relations personnel;
• drafting initial information, education and communication materials for review;
• shooting, photographing and editing promotional, and other video material/content;
• registering participants during conferences, official visits, seminars and workshops;
• distributing hard copy and digital corporate publications;
• disseminating of customer enquiries and complaints to relevant offices for action; and
• interpretation of sign language

• connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
• responding to customer enquiries and directing them to the respective destinations;
• implementing standards and procedures for corporate communication.
• capturing data of organized and scheduled corporate events;
• drafting corporate events briefs for distribution to the Customer relations personnel;
• drafting initial information, education and communication materials for review;
• shooting, photographing and editing promotional, and other video material/content;
• registering participants during conferences, official visits, seminars and workshops;
• distributing hard copy and digital corporate publications;
• disseminating of customer enquiries and complaints to relevant offices for action; and
• interpretation of sign language

• Good oral and written communication skills in both English and Kiswahili
• Sign language interpretation
• Video shooting, photographing and editing

• Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
• A Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
• A certificate in sign language from a recognized institution