At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

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Job Description

Greet and welcome guests.

Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.

Maintain VIP/Group and individual arrivals reports.

Attend to inquiries and provide accurate information to guests.

Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

Proficiency in Opera

Ability to focus attention on guest needs, remaining calm and courteous at all times

At least 1 year experience working on a similar role.

Hospitality background is preferred.

Fluency in English; additional languages are a plus.

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluency in English; additional languages are a plus.

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.