HR Jobs. Solvo Global Jobs.

Responsibilities

Employee Support: Actively monitor and respond to employee inquiries via the Zoom phone queue and department email.

Claims Management: Process Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, assisting with resolution and enrollment updates.

Payroll Coordination: Ensure all employee benefit enrollments and payroll deductions are entered accurately. Set up and maintain employer contributions within the payroll system.

Open Enrollment (OE): Prepare OE workbooks and execute assigned tasks during the annual open enrollment period.

Auditing: Perform regular audits of benefit deductions and calculate arrears for missed deductions when necessary.

Carrier Liaison: Communicate directly with insurance carriers to resolve plan-specific issues and request ID cards.

System Maintenance: Generate reports from PrismHR and handle manual system updates in carrier portals.

Compliance: Maintain general knowledge of COBRA, retirement plans, and reconciliation while adhering to departmental KPIs.

Qualifications

Academic Background: Bachelor’s degree in Business Administration, Human Resources, or a related field.

Professional Experience:

• 3 to 5 years of total professional experience.
• Minimum 2 years of experience specifically in Benefits Administration.
• 2 to 5 years in customer service or client-facing administrative roles.

Language Skills: Advanced English Level (90% proficiency in Reading, Writing, and Conversational skills).

Technical Skills: Intermediate proficiency in Microsoft Office. Prior experience with PrismHR or Client Space is highly desirable.

Soft Skills: High attention to detail (meticulous), proactivity, teamwork, and high frustration tolerance.

• Actively monitor and respond to employee inquiries via the Zoom phone queue and department email.
• Process Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, assisting with resolution and enrollment updates.
• Ensure all employee benefit enrollments and payroll deductions are entered accurately. Set up and maintain employer contributions within the payroll system.
• Prepare OE workbooks and execute assigned tasks during the annual open enrollment period.
• Perform regular audits of benefit deductions and calculate arrears for missed deductions when necessary.
• Communicate directly with insurance carriers to resolve plan-specific issues and request ID cards.
• Generate reports from PrismHR and handle manual system updates in carrier portals.
• Maintain general knowledge of COBRA, retirement plans, and reconciliation while adhering to departmental KPIs.

• Microsoft Office (Intermediate proficiency)
• PrismHR or Client Space (highly desirable)
• High attention to detail (meticulous)
• Proactivity
• Teamwork
• High frustration tolerance

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 3 to 5 years of total professional experience.
• Minimum 2 years of experience specifically in Benefits Administration.
• 2 to 5 years in customer service or client-facing administrative roles.
• Advanced English Level (90% proficiency in Reading, Writing, and Conversational skills).