Background information about the job or company (e.g., role context, company overview)

Company: APA Insurance

Location: Mombasa Branch

Responsibilities or duties

• Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
• Achieving branch service standards within set turnaround times;
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
• Managing outstanding premium as per the credit control policy;
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines;
• Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
• Supervising unit managers (APA Life, APA Insurance and Apollo Asset) from the region; Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with the Head Office;
• Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

Qualifications or requirements (e.g., education, skills)

ACADEMIC QUALIFICATIONS

Bachelor’s degree in Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Sales skills
• Interpersonal and Communication skills

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

Experience needed

At least 6 years relevant experience

• Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
• Achieving branch service standards within set turnaround times;
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
• Managing outstanding premium as per the credit control policy;
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines;
• Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
• Supervising unit managers (APA Life, APA Insurance and Apollo Asset) from the region; Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with the Head Office;
• Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

• Sales skills
• Interpersonal and Communication skills

• Bachelor’s degree in Insurance or an equivalent.
• ACII/AIIK