Background

United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.

Role Context

UBA Kenya is seeking a dynamic and results-oriented Branch Manager to lead one of our Business Offices within the Retail Banking division. This is a leadership role for a commercially driven professional ready to accelerate business growth, drive profitability and deliver exceptional customer experiences at the branch level. The successful candidate will play a key role in expanding market share, identifying new business opportunities and positioning the Bank as the preferred financial partner within the local market.

Responsibilities

You will be responsible for overall branch performance, including ownership of the P&L, ensuring the achievement of revenue and profitability targets and optimizing both human and operational resources. You will also drive customer acquisition and retention, deepen relationships and maximize share of wallet across all customer segments. In this role, you will lead branch operations, ensuring seamless service delivery and a consistent, high-quality customer experience across all touchpoints. You will champion compliance with regulatory and internal policies, maintain strong operational standards and foster a high-performance, customer-centric culture within your team.

Qualifications and Requirements

We are looking for a proactive and business-focused leader with strong banking knowledge, proven experience in sales or operations and a passion for business development. The ideal candidate is analytical, tech-savvy and possesses excellent communication, networking and relationship management skills, with the ability to thrive in a fast-paced, target-driven environment.

Additional Notes

If you are passionate about leadership, business growth and delivering impact in a dynamic banking environment, this opportunity is for you.

• Overall branch performance, including ownership of the P&L
• Ensuring the achievement of revenue and profitability targets
• Optimizing both human and operational resources
• Driving customer acquisition and retention
• Deepening relationships and maximizing share of wallet across all customer segments
• Leading branch operations
• Ensuring seamless service delivery and a consistent, high-quality customer experience across all touchpoints
• Championing compliance with regulatory and internal policies
• Maintaining strong operational standards
• Fostering a high-performance, customer-centric culture within your team

• Strong banking knowledge
• Proven experience in sales or operations
• Passion for business development
• Analytical skills
• Tech-savvy
• Excellent communication skills
• Networking skills
• Relationship management skills
• Ability to thrive in a fast-paced, target-driven environment

• BA/BSc/HND