Background information about the job or company (e.g., role context, company overview)

LOLC Kenya Microfinance Bank (founded as Remu Microfinance Bank and formerly known as Key Microfinance Bank) is licensed and regulated by the Central Bank of Kenya and has been operating in Kenya since 2009, with its Head Office at Westlands, Nairobi. LOLC Kenya Microfinance is also a member of the Kenya Deposit Insurance Corporation (KDIC).

Responsibilities or duties

• Business Growth: Market and promote banking products, build referral networks recruit clients, cross-sell products, and maintain a quality loan portfolio. Conduct market surveys and drive promotional campaigns.
• Loan Origination & Processing: Analyze financial status, process loan applications, assess collateral, review loan agreements, and submit reports.
• Customer Relationship Management: Address client inquiries, provide financial solutions, resolve complaints, organize client forums, and maintain positive community relationships.
• Delinquency Management: Ensure loan repayment, negotiate payment arrangements with delinquent clients, and clearly communicate loan terms.
• Compliance: Implement AML and KYC policies and ensure adherence to organizational guidelines.

Qualifications or requirements (e.g., education, skills)

Qualifications and Competencies

• Minimum of 2 years of financial services experience, preferably in a Microfinance Bank.
• A minimum grade of C in KCSE. Advanced Diploma in Accounting, Economics, or a Business-related field from a recognized institution.
• Strong financial statement analysis skills and application of policies for evaluating and managing lending risks.
• Excellent presentation, loan underwriting, and product proposal development skills.
• Exceptional communication and negotiation skills.
• Ability to engage effectively with senior decision-makers and market segments.
• Comprehensive knowledge of personal and SME market products and credit processes.
• Effective community outreach and engagement skills.
• Excellent interpersonal and time management abilities.

Experience needed

Minimum of 2 years of financial services experience, preferably in a Microfinance Bank.

• Market and promote banking products
• Build referral networks
• Recruit clients
• Cross-sell products
• Maintain a quality loan portfolio
• Conduct market surveys
• Drive promotional campaigns
• Analyze financial status
• Process loan applications
• Assess collateral
• Review loan agreements
• Submit reports
• Address client inquiries
• Provide financial solutions
• Resolve complaints
• Organize client forums
• Maintain positive community relationships
• Ensure loan repayment
• Negotiate payment arrangements with delinquent clients
• Clearly communicate loan terms
• Implement AML and KYC policies
• Ensure adherence to organizational guidelines

• Financial statement analysis
• Loan underwriting
• Product proposal development
• Communication
• Negotiation
• Community outreach
• Interpersonal skills
• Time management

• Minimum of 2 years of financial services experience, preferably in a Microfinance Bank.
• A minimum grade of C in KCSE.
• Advanced Diploma in Accounting, Economics, or a Business-related field from a recognized institution.
• Strong financial statement analysis skills and application of policies for evaluating and managing lending risks.
• Excellent presentation, loan underwriting, and product proposal development skills.
• Exceptional communication and negotiation skills.
• Ability to engage effectively with senior decision-makers and market segments.
• Comprehensive knowledge of personal and SME market products and credit processes.
• Effective community outreach and engagement skills.
• Excellent interpersonal and time management abilities.