Background

Emerge Egress Consulting is a Management & Training Consulting Firm established in 2017 based in Nairobi. We offer Recruitment, Business & Marketing Strategy and Trainings. We partner with clients in various industries.

Role Objective

The Business Relationship Officer will be responsible for developing and nurturing strong relationships with existing and prospective clients. The successful candidate will combine strong customer engagement skills with a commercial mindset to identify business opportunities, promote relevant solutions, and contribute to customer retention and revenue growth.

The role requires an individual who is proactive, self-motivated, commercially aware, and comfortable working towards clearly defined business and sales objectives.

Core Duties and Responsibilities

• Develop and maintain strong relationships with existing and prospective clients and business partners through proactive communication and engagement.
• Understand client needs and business requirements and recommend appropriate services and solutions.
• Identify, pursue, and convert new business opportunities in line with the organization’s growth objectives.
• Present and promote the organization’s services through client meetings, presentations, proposals, networking, and other business development activities.
• Identify opportunities to grow existing accounts through cross-selling, upselling, and other appropriate business development initiatives.
• Collaborate with sales, marketing, operations, and other internal teams to ensure effective coordination and delivery of client requirements.
• Manage and follow up on leads, proposals, opportunities, and prospective accounts to support timely conversion and revenue generation.
• Monitor market trends, customer preferences, competitor activities, and emerging opportunities, and provide relevant insights to management.
• Maintain accurate records of client interactions, sales activities, opportunities, proposals, and account performance.
• Prepare regular reports and updates on client relationships, business development activities, sales pipeline, and performance against agreed targets.
• Contribute to the achievement of agreed sales, revenue, client retention, and service performance objectives.
• Represent the organization professionally in client engagements, industry interactions, networking activities, and other relevant business forums.
• Undertake any other duties and responsibilities assigned in support of the organization’s business objectives.

Job Specifications and Qualifications

• A Diploma/Bachelor's degree in Business Administration, Marketing, Sales, or another relevant discipline.
• At least five years of relevant experience in sales, customer relationship management, business development, customer service, or a related field.
• Demonstrated experience working with clients and developing long-term business relationships.
• A proven ability to work towards and deliver sales or commercial targets.

Key Competencies

• Strong client and relationship management skills.
• Excellent verbal and written communication abilities.
• A strong commercial and sales-oriented mindset.
• Good understanding of market and industry dynamics.
• Ability to work independently while collaborating effectively with internal teams.

• Develop and maintain strong relationships with existing and prospective clients and business partners through proactive communication and engagement.
• Understand client needs and business requirements and recommend appropriate services and solutions.
• Identify, pursue, and convert new business opportunities in line with the organization’s growth objectives.
• Present and promote the organization’s services through client meetings, presentations, proposals, networking, and other business development activities.
• Identify opportunities to grow existing accounts through cross-selling, upselling, and other appropriate business development initiatives.
• Collaborate with sales, marketing, operations, and other internal teams to ensure effective coordination and delivery of client requirements.
• Manage and follow up on leads, proposals, opportunities, and prospective accounts to support timely conversion and revenue generation.
• Monitor market trends, customer preferences, competitor activities, and emerging opportunities, and provide relevant insights to management.
• Maintain accurate records of client interactions, sales activities, opportunities, proposals, and account performance.
• Prepare regular reports and updates on client relationships, business development activities, sales pipeline, and performance against agreed targets.
• Contribute to the achievement of agreed sales, revenue, client retention, and service performance objectives.
• Represent the organization professionally in client engagements, industry interactions, networking activities, and other relevant business forums.
• Undertake any other duties and responsibilities assigned in support of the organization’s business objectives.

• Strong client and relationship management skills.
• Excellent verbal and written communication abilities.
• A strong commercial and sales-oriented mindset.
• Good understanding of market and industry dynamics.
• Ability to work independently while collaborating effectively with internal teams.

• A Diploma/Bachelor's degree in Business Administration, Marketing, Sales, or another relevant discipline.
• At least five years of relevant experience in sales, customer relationship management, business development, customer service, or a related field.
• Demonstrated experience working with clients and developing long-term business relationships.
• A proven ability to work towards and deliver sales or commercial targets.