Call Centre Agent job at Human Capital Synergies Africa Ltd

Vacancy title:
Call Centre Agent

[ Type: FULL TIME , Industry: Finance , Category: Customer Service ]

Jobs at:

Human Capital Synergies Africa Ltd

Deadline of this Job:
30 August 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, August 15, 2022 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Human Capital Synergies Africa Ltd
Human Capital Synergies Africa Ltd jobs in Kenya

JOB DETAILS:
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Location: Preferred candidates should be residing along Waiyaki Way.

Primary Responsibilities:
• Monitor, anticipate and manage the live operation to ensure a great user experience.
• Manage real-time fleet capacity.
• Lead the communication with the fleet for ongoing orders.
• Give structured and action able daily feedback to the ops managers.
• Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
• Ensure that quality assurance checks are completed and maintained.
• Assist clients with product selection and pricing to improve transportation routes.
• Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.

Skills:
• You are aligned with our company values and enact them both in your personal and professional life
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment,
• Communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problemsrelating to dispatch of orders locally.

Qualifications:
Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
• Previous call center experience is required or at least 1year experience in a similar role.
• Proficiency in English (Excellent verbal and written communication skills)
• Computer Literacy: Knowledge and Confidence in MS office
• At least 1-2 years’ experience of sales or marketing in a B2B environment
• Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
• Swahili or any other local language is an advantage
• The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work.


Work Hours: 8


Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com  using the position as subject of email.


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 30 August 2022
Duty Station: Nairobi
Posted: 15-08-2022
No of Jobs: 1
Start Publishing: 15-08-2022
Stop Publishing (Put date of 2030): 15-08-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.