Background information about the job or company (e.g., role context, company overview)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Case worker- will support the successful implementation of all Response, psychosocial activities, and will be responsible for the provision of quality psychosocial first Aid, case management including direct counseling to clients with protection issues with priority to GBV survivors and high -risk cases. In collaboration with the protection officer and other WPE/GBV/protection officers will support in the provision of training and supervising GBV, protection Community Workers to respond to cases of GBV and protection in the camp and ensure effective case management. This includes providing ongoing training and mentorship for community workers and utilizing monitoring and evaluation systems to ensure high quality services. The position reports to protection Officer.

Responsibilities or duties

Key Responsibilities

Case Management

• Provide professional and confidential services to survivors of violence with priority to GBV, and high-risk protection cases grounded in the IRC holistic, survivor-centered case management approach.
• Document client information through accurate filling of intake forms and other existing tools while ensuring confidentiality and safe storage
• Ensure the GBVIMS and other trackers are accurately updated on a regular basis.
• Ethically and confidentially collect and store client data,
• Participate in interpretation of the data, analyzed on trends and work with the protection officer to disseminate information to all relevant stakeholders as part of protection mainstreaming and integration.
• Participate in the preparation of relevant reports regarding the psychosocial/case management activities
• Participate in the stabilization centre and ward rounds (paediatrics and adults) as part of ongoing client support and protection integration in health and nutrition.

Training, Mentorship and Coaching

• Supervise and train, mentor, and offer other technical support including on job support to community workers directly involved in the psychosocial component of the IRC GBV/protection program
• Provide leadership and guidance regarding psychosocial and case management activities to all community workers to ensure all program activities meet best practice standards.
• Monitor and supervise case management, including capacity building through training and on-the-job training of community workers.

Coordination and Networking

• Strengthen and maintain networks with other sectors, partners, service providers and camp management to ensure that survivors receive compassionate support, including from the community.
• Work in collaboration with protection team to ensure ongoing needs of women, girls and other most vulnerable individuals are being met through prevention-related activities.
• Monitor monthly community outreach plan with community workers, based on case trends and ongoing needs of women, girls and other vulnerable groups.

Partnership Development

• Participate in review meetings and psychosocial capacity assessment of the local partners
• Participating in capacity building and sharing with the local partners around psychosocial support, organizational development and case management, and more so at the WGSS.
• Participate in the development of referral networks between partners implementing GBV, protection and implementation of referral pathways
• Ensure the local partner is invited to the case conferences and other interagency coordination meeting at camp the level.
• Assist the Protection program officer on technical review of partner’s reports and monitoring sessions on psychosocial and case management components
• Assist the protection officer in planning and organizing review workshops with partners on the partnership, IRC partnership approach and principles.
• Contribute to the identification of relevant Support training and learning gaps/opportunities between IRC and the local partners.

Community Engagements

• Information sharing: Regularly share and discuss timely, accurate and relevant information with communities with the support of the community workers highlighting and addressing concerns and challenges
• Feedback Collection and reporting: Promote the formal and informal feedback mechanisms to capture, monitor, respond to, and act on feedback and complaints from communities by
• Accurately document feedback received from the community through interactions, observations, and FGDs, reporting community needs, preferences, and feedback to managers and client feedback focal points

Additional Duties.

• Monitor group therapy sessions and one-on-one support to women, girls, care givers and children’s survivors of Gender Based Violence in collaboration with Protection team.
• Work with health staff to ensure sufficient clinical care to SGBV survivors and monitor activities, when requested or advised.
• Ensure GBV coordination partners and CHVs understand and can utilize the referral system effectively.
• Represent protection program in Management meeting/ GBV/protection working group meetings.
• Assist with preparing all relevant reports regarding the IRC’s GBV/Protection activities.

Qualifications or requirements (e.g., education, skills)

Required Qualifications

• Clear understanding of gender, abuse of power & issues related to general protection, CP & GBV
• Team player with ability to maintain confidentiality, work ethics and respect for clients
• Experience in participatory techniques and community mobilization
• Ability to lead, train, supervise, facilitate and motivate community case workers/incentives workers in their respective tasks in a professional, respectful and supportive manner.
• Positive, highly motivated, innovative, with strong organizational and interpersonal skills
• Strong work organization, ability to meet deadlines, maintain composure, work under pressure, coordinate multiple tasks and maintain attention to details.
• Willing to work in a hardship area.
• Knowledge of computer, fluency in English, including writing clear and concise reports- knowledge of local languages spoken in Kakuma is an asset.

Key Requirements and Qualifications

• Bachelor's degree in social work, Child Development, Psychology, Public Health, GBV, general protection or related field.
• Minimum 3 years of experience in protection programming in humanitarian/development setting.
• Demonstrated experience integrating protection (GBV/child protection or general protection) with health, ERD, WASH and nutrition services.
• Knowledge and experience in case management, especially GBV is desirable
• Knowledge and experience of women empowerment, GBV and general protection case management/ information systems and processes, broader protection is an added advantage
• Excellent communication skills and ability to engage women, girls, children, caregivers, and community leaders.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Please note: Females and candidates from the local community encouraged to apply.

• Provide professional and confidential services to survivors of violence with priority to GBV, and high-risk protection cases grounded in the IRC holistic, survivor-centered case management approach.
• Document client information through accurate filling of intake forms and other existing tools while ensuring confidentiality and safe storage
• Ensure the GBVIMS and other trackers are accurately updated on a regular basis.
• Ethically and confidentially collect and store client data,
• Participate in interpretation of the data, analyzed on trends and work with the protection officer to disseminate information to all relevant stakeholders as part of protection mainstreaming and integration.
• Participate in the preparation of relevant reports regarding the psychosocial/case management activities
• Participate in the stabilization centre and ward rounds (paediatrics and adults) as part of ongoing client support and protection integration in health and nutrition.
• Supervise and train, mentor, and offer other technical support including on job support to community workers directly involved in the psychosocial component of the IRC GBV/protection program
• Provide leadership and guidance regarding psychosocial and case management activities to all community workers to ensure all program activities meet best practice standards.
• Monitor and supervise case management, including capacity building through training and on-the-job training of community workers.
• Strengthen and maintain networks with other sectors, partners, service providers and camp management to ensure that survivors receive compassionate support, including from the community.
• Work in collaboration with protection team to ensure ongoing needs of women, girls and other most vulnerable individuals are being met through prevention-related activities.
• Monitor monthly community outreach plan with community workers, based on case trends and ongoing needs of women, girls and other vulnerable groups.
• Participate in review meetings and psychosocial capacity assessment of the local partners
• Participating in capacity building and sharing with the local partners around psychosocial support, organizational development and case management, and more so at the WGSS.
• Participate in the development of referral networks between partners implementing GBV, protection and implementation of referral pathways
• Ensure the local partner is invited to the case conferences and other interagency coordination meeting at camp the level.
• Assist the Protection program officer on technical review of partner’s reports and monitoring sessions on psychosocial and case management components
• Assist the protection officer in planning and organizing review workshops with partners on the partnership, IRC partnership approach and principles.
• Contribute to the identification of relevant Support training and learning gaps/opportunities between IRC and the local partners.
• Information sharing: Regularly share and discuss timely, accurate and relevant information with communities with the support of the community workers highlighting and addressing concerns and challenges
• Feedback Collection and reporting: Promote the formal and informal feedback mechanisms to capture, monitor, respond to, and act on feedback and complaints from communities by
• Accurately document feedback received from the community through interactions, observations, and FGDs, reporting community needs, preferences, and feedback to managers and client feedback focal points
• Monitor group therapy sessions and one-on-one support to women, girls, care givers and children’s survivors of Gender Based Violence in collaboration with Protection team.
• Work with health staff to ensure sufficient clinical care to SGBV survivors and monitor activities, when requested or advised.
• Ensure GBV coordination partners and CHVs understand and can utilize the referral system effectively.
• Represent protection program in Management meeting/ GBV/protection working group meetings.
• Assist with preparing all relevant reports regarding the IRC’s GBV/Protection activities.

• Clear understanding of gender, abuse of power & issues related to general protection, CP & GBV
• Team player with ability to maintain confidentiality, work ethics and respect for clients
• Experience in participatory techniques and community mobilization
• Ability to lead, train, supervise, facilitate and motivate community case workers/incentives workers in their respective tasks in a professional, respectful and supportive manner.
• Positive, highly motivated, innovative, with strong organizational and interpersonal skills
• Strong work organization, ability to meet deadlines, maintain composure, work under pressure, coordinate multiple tasks and maintain attention to details.
• Knowledge of computer, fluency in English, including writing clear and concise reports- knowledge of local languages spoken in Kakuma is an asset.
• Demonstrated experience integrating protection (GBV/child protection or general protection) with health, ERD, WASH and nutrition services.
• Knowledge and experience in case management, especially GBV is desirable
• Knowledge and experience of women empowerment, GBV and general protection case management/ information systems and processes, broader protection is an added advantage
• Excellent communication skills and ability to engage women, girls, children, caregivers, and community leaders.

• Bachelor's degree in social work, Child Development, Psychology, Public Health, GBV, general protection or related field.
• Minimum 3 years of experience in protection programming in humanitarian/development setting.