Background

Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks ...

Responsibilities

• Reviewing reserves and closing of old outstanding claims
• Processing new insurance claims notifications
• Payment of Claims and service providers whilst ensuring compliance with IRA regulations.
• Initiating legal recovery of monies paid out
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.

Customer Service

• Ensuring that all enquiries by clients are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled promptly.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.

Administrative Functions

• Participating and contributing to meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time
• Entering claims data to the system

Qualifications

Academic Qualifications

Bachelor’s degree in relevant field

Job Skills and Requirements

• Interpersonal and administrative skills
• Team player and Communication skills
• Integrity

Professional Qualifications

Diploma in Insurance will be an added advantage

Experience

1-2 years’ experience

• Reviewing reserves and closing of old outstanding claims
• Processing new insurance claims notifications
• Payment of Claims and service providers whilst ensuring compliance with IRA regulations.
• Initiating legal recovery of monies paid out
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
• Ensuring that all enquiries by clients are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled promptly.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.
• Participating and contributing to meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time
• Entering claims data to the system

• Interpersonal and administrative skills
• Team player and Communication skills
• Integrity

• Bachelor’s degree in relevant field
• Diploma in Insurance will be an added advantage