The C&F Manager provides strategic and operational leadership over the company’s sea import, export, and transport functions. The role ensures that all processes — from documentation and customs clearance to cargo delivery — are executed efficiently, profitably, and in full compliance with statutory and client requirements.

Key Responsibilities

Strategic & Operational Leadership

• Provide overall leadership to the Sea Imports, Exports, and Transport functions, ensuring coordinated, compliant, and cost-effective operations.
• Translate company strategy into measurable operational objectives for each department, ensuring alignment and synergy across functions.
• Lead monthly operational reviews with department heads to assess performance, highlight bottlenecks, and implement improvement actions.

Sea Imports Oversight

• Supervise the Sea Imports Manager to ensure that all import activities — from pre-alert to final delivery — are executed accurately and within timelines.
• Approve or review major import files, especially those involving high-value cargo, client escalations, or potential financial exposure.
• Validate that customs documentation, valuation, and tariff classification comply with KRA and port regulations.

Sea Exports Management

• Oversee export operations to ensure accurate and timely documentation, customs clearance, and vessel loading.
• Supervise the Exports Supervisor in planning and coordinating export bookings, container allocations, and shipping instructions.
• Review export performance indicators (volume, accuracy, cost, turnaround time) and drive corrective actions for improvement.

Transport Supervision

• Provide oversight to the Transport Supervisor, ensuring efficient dispatch, routing, and coordination of transport activities.
• Review transport utilization, turnaround times, and cost efficiency across the delivery network.

Performance & Financial Management

• Prepare annual departmental budgets and monitor expenditure, ensuring alignment with company profitability targets.
• Review revenue reports, validate billing accuracy, and control disbursement exposure on all job files.

Compliance, Risk & Quality Control

• Ensure compliance with customs, port, and transport regulations, and maintain zero non-conformity in audits.
• Monitor and improve key performance indicators such as cost per shipment, operational gross margin, and customer satisfaction.

Client & Stakeholder Management

• Serve as the senior escalation point for client issues within imports, exports, or transport operations.
• Maintain strategic relationships with key clients, shipping lines, transporters, and regulatory bodies.

Qualifications

• Bachelor’s degree in supply chain, Logistics, International Trade, or Business Administration.
• Diploma in Clearing & Freight Forwarding (KIFWA or equivalent).
• FIATA, CIPS, or equivalent logistics certification is an advantage.

Experience

• Minimum 8–10 years’ experience in C&F operations, including sea freight and transport.
• At least 5 years in a senior supervisory or managerial role overseeing multiple logistics functions.
• Demonstrated experience in customs clearance processes, shipping line coordination, and multimodal logistics.

• Provide overall leadership to the Sea Imports, Exports, and Transport functions, ensuring coordinated, compliant, and cost-effective operations.
• Translate company strategy into measurable operational objectives for each department, ensuring alignment and synergy across functions.
• Lead monthly operational reviews with department heads to assess performance, highlight bottlenecks, and implement improvement actions.
• Supervise the Sea Imports Manager to ensure that all import activities — from pre-alert to final delivery — are executed accurately and within timelines.
• Approve or review major import files, especially those involving high-value cargo, client escalations, or potential financial exposure.
• Validate that customs documentation, valuation, and tariff classification comply with KRA and port regulations.
• Oversee export operations to ensure accurate and timely documentation, customs clearance, and vessel loading.
• Supervise the Exports Supervisor in planning and coordinating export bookings, container allocations, and shipping instructions.
• Review export performance indicators (volume, accuracy, cost, turnaround time) and drive corrective actions for improvement.
• Provide oversight to the Transport Supervisor, ensuring efficient dispatch, routing, and coordination of transport activities.
• Review transport utilization, turnaround times, and cost efficiency across the delivery network.
• Prepare annual departmental budgets and monitor expenditure, ensuring alignment with company profitability targets.
• Review revenue reports, validate billing accuracy, and control disbursement exposure on all job files.
• Ensure compliance with customs, port, and transport regulations, and maintain zero non-conformity in audits.
• Monitor and improve key performance indicators such as cost per shipment, operational gross margin, and customer satisfaction.
• Serve as the senior escalation point for client issues within imports, exports, or transport operations.
• Maintain strategic relationships with key clients, shipping lines, transporters, and regulatory bodies.

• Customs clearance processes
• Shipping line coordination
• Multimodal logistics
• Strategic leadership
• Operational leadership
• Financial management
• Risk management
• Quality control
• Client relationship management
• Stakeholder management

• Bachelor’s degree in supply chain, Logistics, International Trade, or Business Administration.
• Diploma in Clearing & Freight Forwarding (KIFWA or equivalent).
• FIATA, CIPS, or equivalent logistics certification is an advantage.