Vacancy title:
Client Care Specialist (Back Office)

[Type: FULL_TIME, Industry: Consulting, Category: Management, customer service ]

Jobs at:
Private Company

Deadline of this Job:
Monday, November 17 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Tuesday, November 11 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Private Company
Private Company jobs in Kenya

JOB DETAILS:

We're Hiring

Client Care Specialist (Back Office)

Summary of Key Responsibilities

• Handle emails to assist customers with enquiries and/or information regarding their mortgage finance
• Provide a first-class service experience in every contact with a customer
• Conduct all communications with customers with utmost professionalism and care
• Deliver first call resolution wherever possible
• Effectively build rapport and establish customer's confidence and trust
• Identify, and wherever possible, deescalate potential customer complaints
• Maintain a high standard of technical knowledge and proficiency with various Funder's products, policies, and systems
• Complete back office/administrative work where required to complete a customer's service requirements
• Identify potential retention alerts, and efficiently refer to specialized team
• Doing Outbound calls
• Can do document management
• Can process other back-office tasks – Confirmation Letters, Statements & Transaction Listings
• Proactively resolve difficult issues, service requests and customer queries.
• Work closely with all stakeholders including valuers, mortgage insurers and business partners to maintain excellent service levels.
• Prepare correspondence to borrowers.
• Set up loan repayment plans for the clients.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates who meet the above qualifications should send their application

All Jobs | QUICK ALERT SUBSCRIPTION