SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children’s Hospital and The Columbus Dispatch.

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Job Description

Vendor Coordination & Communication

Manage vendor portals to track compliance requirements and updates

Communicate with vendors via email and phone to request and follow up on documentation

Handle inbound and outbound calls professionally and confidently

Maintain clear, timely, and professional communication with external stakeholders

Documentation & Compliance Support

Review vendor submissions for accuracy and completeness

Track outstanding requirements and follow up consistently

Maintain organized, up-to-date records across systems

Flag missing or non-compliant documentation for escalation

Client Support

Support day-to-day compliance operations in line with client expectations

Provide timely updates on progress, issues, and outstanding items

Escalate risks or delays proactively

What We’re Looking For

Bachelor’s degree in any field

0–2 years’ experience in administration, operations, or customer-facing roles

Strong written and verbal communication skills

Confidence handling phone and email communication professionally

High attention to detail and strong organizational ability

Reliable, consistent, and able to manage repetitive tasks with accuracy

What Will Set You Apart

Experience working with structured processes or compliance-related tasks

Exposure to professional email communication with external stakeholders

Comfort working in a fast-paced, process-driven environment

This role follows EST working hours (3:00 PM – 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule.

• Manage vendor portals to track compliance requirements and updates
• Communicate with vendors via email and phone to request and follow up on documentation
• Handle inbound and outbound calls professionally and confidently
• Maintain clear, timely, and professional communication with external stakeholders
• Review vendor submissions for accuracy and completeness
• Track outstanding requirements and follow up consistently
• Maintain organized, up-to-date records across systems
• Flag missing or non-compliant documentation for escalation
• Support day-to-day compliance operations in line with client expectations
• Provide timely updates on progress, issues, and outstanding items
• Escalate risks or delays proactively

• Strong written and verbal communication skills
• Confidence handling phone and email communication professionally
• High attention to detail
• Strong organizational ability
• Reliable, consistent, and able to manage repetitive tasks with accuracy
• Experience working with structured processes or compliance-related tasks
• Exposure to professional email communication with external stakeholders
• Comfort working in a fast-paced, process-driven environment

• Bachelor’s degree in any field
• 0–2 years’ experience in administration, operations, or customer-facing roles