Client Success Manager (BPO)
2025-09-22T07:34:33+00:00
Influx
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FULL_TIME
Kenya
Nairobi
00100
Kenya
Telecommunications
Customer Service
2025-10-06T17:00:00+00:00
Kenya
8
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.
What We’re Looking For:
- 3+ years in a client-facing or customer-service management role.
- 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
- Prior experience working in a B2B environment
- Strong leadership, communication, and negotiation skills.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Strategic thinker with experience in growth planning and service alignment.
- Skilled in change management and driving process adoption.
- Culturally competent with strong cross-cultural communication skills.
- Proficient in Google Suite, Slack, and general computer usage.
- Experience in e-commerce or BPO is a bonus.
- Bachelor’s degree in Business, Communications, or a related field.
Internet and Device Requirements:
- Reliable internet connection
- System: Windows 11 / 32-bit Operation system.
- RAM 8GB or more
- Processors - Intel Core i5 or up.
- Laptop (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.
Strong leadership, communication, and negotiation skills. Ability to multitask and perform under pressure in a fast-paced environment. Strategic thinker with experience in growth planning and service alignment. Skilled in change management and driving process adoption. Culturally competent with strong cross-cultural communication skills. Proficient in Google Suite, Slack, and general computer usage.
3+ years in a client-facing or customer-service management role. 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams. Prior experience working in a B2B environmentExperience in e-commerce or BPO is a bonus. Bachelor’s degree in Business, Communications, or a related field.
JOB-68d0fc0920907
Vacancy title:
Client Success Manager (BPO)
[Type: FULL_TIME, Industry: Telecommunications, Category: Customer Service]
Jobs at:
Influx
Deadline of this Job:
Monday, October 6 2025
Duty Station:
Kenya | Nairobi | Kenya
Summary
Date Posted: Monday, September 22 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.
What We’re Looking For:
- 3+ years in a client-facing or customer-service management role.
- 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
- Prior experience working in a B2B environment
- Strong leadership, communication, and negotiation skills.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Strategic thinker with experience in growth planning and service alignment.
- Skilled in change management and driving process adoption.
- Culturally competent with strong cross-cultural communication skills.
- Proficient in Google Suite, Slack, and general computer usage.
- Experience in e-commerce or BPO is a bonus.
- Bachelor’s degree in Business, Communications, or a related field.
Internet and Device Requirements:
- Reliable internet connection
- System: Windows 11 / 32-bit Operation system.
- RAM 8GB or more
- Processors - Intel Core i5 or up.
- Laptop (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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