About the Role

Our client is seeking a dynamic and experienced Club Manager to oversee the daily operations of a vibrant hospitality establishment in Siaya County. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and overall profitability of the club.

Key Responsibilities

• Oversee the day-to-day operations of the club, ensuring smooth service delivery across all departments
• Manage and supervise staff, including recruitment, training, scheduling, and performance evaluation
• Ensure high standards of customer service and handle customer feedback or complaints professionally
• Monitor inventory levels, procurement, and stock control of food, beverages, and supplies
• Develop and implement sales and marketing strategies to drive revenue growth
• Ensure compliance with health, safety, and licensing regulations
• Prepare and manage budgets, financial reports, and cost control measures
• Coordinate events, promotions, and entertainment activities to enhance customer experience
• Maintain cleanliness, ambiance, and overall club standards

Qualifications & Requirements

• Diploma in Hospitality Management or a related field
• 3–5 years of experience in the hospitality industry, preferably in a club, bar, or restaurant setting
• Proven experience in a supervisory or management role
• Strong leadership, team management, and interpersonal skills
• Excellent customer service and communication skills
• Good financial management and budgeting skills
• Knowledge of health, safety, and licensing regulations
• Ability to work flexible hours, including evenings, weekends, and public holidays

Note:

The ideal candidate should be available to start immediately.

• Oversee the day-to-day operations of the club, ensuring smooth service delivery across all departments
• Manage and supervise staff, including recruitment, training, scheduling, and performance evaluation
• Ensure high standards of customer service and handle customer feedback or complaints professionally
• Monitor inventory levels, procurement, and stock control of food, beverages, and supplies
• Develop and implement sales and marketing strategies to drive revenue growth
• Ensure compliance with health, safety, and licensing regulations
• Prepare and manage budgets, financial reports, and cost control measures
• Coordinate events, promotions, and entertainment activities to enhance customer experience
• Maintain cleanliness, ambiance, and overall club standards

• Strong leadership skills
• Team management skills
• Interpersonal skills
• Excellent customer service skills
• Excellent communication skills
• Good financial management skills
• Good budgeting skills
• Knowledge of health, safety, and licensing regulations

• Diploma in Hospitality Management or a related field
• 3–5 years of experience in the hospitality industry, preferably in a club, bar, or restaurant setting
• Proven experience in a supervisory or management role