Background information about the job or company (e.g., role context, company overview)

Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...

Responsibilities or duties

Registering complaints reported by policyholders and beneficiaries.

Attending to walk in customer enquiries and writing reports on the same.

Attending to telephone enquiries and writing reports on the same.

Attending to email enquiries and writing reports on the same.

Handling complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.

Generating reports on capacity building undertaken on regulated entities for review by management.

Assisting in formulation and implementation of consumer education programmes.

Assisting in development of Information, Education & Communication (IEC) materials.

Assisting in the development and delivery of financial education and outreach programmes.

Carrying out planning and logistics for outreach activities.

Assisting in preparing consumer education presentations.

Qualifications or requirements (e.g., education, skills)

Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.

Proficiency in computer applications.

Competencies and skills

Communication skills

Interpersonal skills

Analytical skills

Report writing skills

• Registering complaints reported by policyholders and beneficiaries.
• Attending to walk in customer enquiries and writing reports on the same.
• Attending to telephone enquiries and writing reports on the same.
• Attending to email enquiries and writing reports on the same.
• Handling complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.
• Generating reports on capacity building undertaken on regulated entities for review by management.
• Assisting in formulation and implementation of consumer education programmes.
• Assisting in development of Information, Education & Communication (IEC) materials.
• Assisting in the development and delivery of financial education and outreach programmes.
• Carrying out planning and logistics for outreach activities.
• Assisting in preparing consumer education presentations.

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills

• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Proficiency in computer applications.