OBJECTIVES OF THE ROLE

The credit Control Officer’s main responsibility will be coordinating and ensuring the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty. The job holder will also ensure that there is good client and service provider relationship between Meridian and all the clients.

ROLES & RESPONSIBILITIES

• Providing monthly collection target report and weekly status report on achieving these targets.
• Collection of monies from all corporate and individual credit customers as and when it falls due.
• Strict enforcement of the company’s credit policy regarding credit amounts allowed.
• Providing prior month collections targets achievement reports with explanations for the performance.
• Monitoring customers’ credit situation.
• Dealing with queries and disputes about client bills and amounts to be collected and negotiating payment plans with clients.
• Follow up overdue accounts by telephone, email, letter and client visits within agreed timescales.
• Regularly contacting customers to ensure all relevant debts are managed as necessary.
• Working closely with marketing department to ensure credit issues are resolved efficiently.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company's policies.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries.
• Develop credit management capability within the team.
• Working with the claims department team as regards corporate claims and revenues.
• Reviewing claims reports and reconciliations.
• Updating of the collection report on weekly basis.
• Undertaking any task assigned by the head of finance and the senior receivables accountant.

SKILLS & QUALIFICATIONS

Professional Qualifications:

• Bachelor of Commerce/Bachelor of Business Management degree or Business-Related Field.
• CPA/ACCA qualifications

Experience:

• At least 2 years’ experience in a similar position

Work Related Skills & Personal Attributes:

• Keen on detail with a high degree of accuracy
• Outstanding communication and interpersonal skills
• Accurately enter data
• General Math Skills
• Financial Software
• Computer Skills
• Ability to work under pressure
• Team Player
• Time Management.

• Providing monthly collection target report and weekly status report on achieving these targets.
• Collection of monies from all corporate and individual credit customers as and when it falls due.
• Strict enforcement of the company’s credit policy regarding credit amounts allowed.
• Providing prior month collections targets achievement reports with explanations for the performance.
• Monitoring customers’ credit situation.
• Dealing with queries and disputes about client bills and amounts to be collected and negotiating payment plans with clients.
• Follow up overdue accounts by telephone, email, letter and client visits within agreed timescales.
• Regularly contacting customers to ensure all relevant debts are managed as necessary.
• Working closely with marketing department to ensure credit issues are resolved efficiently.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company's policies.
• Handle disputed bills and negotiate to bring payment within the agreed terms.
• Respond promptly and completely to both client and internal enquiries.
• Develop credit management capability within the team.
• Working with the claims department team as regards corporate claims and revenues.
• Reviewing claims reports and reconciliations.
• Updating of the collection report on weekly basis.
• Undertaking any task assigned by the head of finance and the senior receivables accountant.

• Keen on detail with a high degree of accuracy
• Outstanding communication and interpersonal skills
• Accurately enter data
• General Math Skills
• Financial Software
• Computer Skills
• Ability to work under pressure
• Team Player
• Time Management.

• Bachelor of Commerce/Bachelor of Business Management degree or Business-Related Field.
• CPA/ACCA qualifications