We pride ourselves in being the most experienced debt collection company in Kenya. Our expertise, capacity and foot print ensures recovery and value for money.

Read more about this company

Credit Management Trainer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

Finance / Accounting / Audit

Key Responsibilities:

• Design and deliver high-impact training programs for collectors
• Build skills in negotiation, customer engagement, and ethical debt recovery
• Coach and mentor team leaders and agents on call quality and conversion
• Develop training modules on call handling, objection management, and debtor segmentation
• Ensure compliance with legal and regulatory frameworks
• Promote integrity, professionalism, and customer-centric collections
• Analyze performance data to improve training content
• Introduce best practices and innovation in collections strategy
• Support onboarding and continuous development programs
• Align training with business goals and portfolio performance

What They Are Looking For:

• Bachelor’s degree in a business-related field
• At least 5 years’ experience in training
• Strong understanding of the loan recovery industry
• Excellent coaching, communication, and analytical skills

Check how your CV aligns with this job

• Design and deliver high-impact training programs for collectors
• Build skills in negotiation, customer engagement, and ethical debt recovery
• Coach and mentor team leaders and agents on call quality and conversion
• Develop training modules on call handling, objection management, and debtor segmentation
• Ensure compliance with legal and regulatory frameworks
• Promote integrity, professionalism, and customer-centric collections
• Analyze performance data to improve training content
• Introduce best practices and innovation in collections strategy
• Support onboarding and continuous development programs
• Align training with business goals and portfolio performance

• Coaching
• Communication
• Analytical skills
• Negotiation
• Customer engagement
• Ethical debt recovery
• Call handling
• Objection management
• Debtor segmentation
• Training design and delivery

• Bachelor’s degree in a business-related field
• At least 5 years’ experience in training
• Strong understanding of the loan recovery industry