Background information about the job or company (e.g., role context, company overview)

Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...

Responsibilities or duties

Managing incoming and outgoing calls and route to appropriate persons.

Directing enquiries from external stakeholders the relevant employees.

Managing guests in a professional manner.

Managing internal stakeholders.

Monitoring flow of visitors for security controls.

Maintaining the appointment diary either manually or electronically.

Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.

Scheduling appointments for internal and external stakeholders.

Maintaining call records and expenditure for monitoring purposes.

Implementing Quality Management System standards and continuously identifying and managing risks.

Scheduling appointments for internal and external stakeholders.

Maintaining call records and expenditure for monitoring purposes.

Providing information on the Authority’s products/services.

Qualifications or requirements (e.g., education, skills)

For appointment to this grade, an officer must have at least:

Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.

Proficiency in computer applications.

Competencies and Skills

Communication skills

Interpersonal skills

Report writing skills

Presentation skills

• Managing incoming and outgoing calls and route to appropriate persons.
• Directing enquiries from external stakeholders the relevant employees.
• Managing guests in a professional manner.
• Managing internal stakeholders.
• Monitoring flow of visitors for security controls.
• Maintaining the appointment diary either manually or electronically.
• Maintaining the facilities booking system i.e. booking of boardrooms and meeting room.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Implementing Quality Management System standards and continuously identifying and managing risks.
• Scheduling appointments for internal and external stakeholders.
• Maintaining call records and expenditure for monitoring purposes.
• Providing information on the Authority’s products/services.

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills

• Diploma in any of the following: Customer Care, Front Office Management, Public Relations, International Relations Public Relations, Communication Studies or equivalent qualifications from a recognized institution.
• Proficiency in computer applications.