Vacancy title:
Customer Care Representative

[Type: FULL_TIME, Industry: Goods, Category: Customer Service]

Jobs at:
Shopzetu

Deadline of this Job:
Friday, October 24 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Wednesday, October 15 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Shopzetu
Shopzetu jobs in Kenya

JOB DETAILS:

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

• Strong Interpersonal Skills, Excellent Communication abilities
• Experience in Customer Service, Customer Support roles
• Proven track record in ensuring Customer Satisfaction
• Ability to handle customer inquiries and complaints efficiently
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the fashion or e-commerce industry is a plus
• A diploma or equivalent / bachelor's degree is preferred

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure

Send your CV to recruitment@shopzetu.com. Deadline: 24th October 2025

All Jobs | QUICK ALERT SUBSCRIPTION